Quality Analyst

Quality Analyst

MSC USA - Charleston

JOB SUMMARY

The Quality Analyst assists the Quality Management department mainly by a) organizing, reviewing and validating Procedure and Processes for the entire organization and b) collecting, analyzing, and reporting data on Agency Performance. The role also contributes to continuous improvement projects, process optimization, and regulation compliance, as defined by Geneva HQ guidelines. Responsibilities include learning and practicing data collection, data analysis, conformity checks, and performance evaluations. The Quality Analyst also designs and creates dashboards, tools, and reports, while communicating with business users to understand their needs and provide support.

KEY RESPONSIBILITIES & DUTIES

• Organize Procedure and Processes to align with ISO standards.
• Participates in KPI collection, analysis, and reporting to Geneva HQ and US management.
• Provides analytical support for process improvement initiatives.
• Assists in internal audits to ensure all quality standards are met and propose corrective actions.
• Collaborates with the Business Transformation team to facilitate process automation.
• Aids in the development of new process capabilities.
• Facilitates the implementation of new or improved process models.
• Promotes a culture of continuous improvement within the organization.
• Assists in the digitization of processes and adapt to industry changes.
• Performs other duties as necessary.

QUALIFICATIONS

REQUIRED SKILLS / ABILITIES

• Attention to detail and organized working methodology.
• Expertise in Lean Six Sigma, project management, data analysis, and process improvement methods.
• Proficient in Microsoft System tools, with an emphasis on Power BI, PowerApps, Visio, and Power Automate.
• Basic knowledge of the supply chain environment, preferably in the ocean maritime industry.
• Ability to stay updated on market changes and industry news.
• Excellent interpersonal, organizational, judgment, and problem-solving skills.
• Experience writing basic coding and queries and understanding relational databases.
• Ability to translate business requirements into software solutions.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of ISO Standards and Compliance.

CORE COMETENCIES

• Analytical: Fundamental
• Commercially Minded: Intermediate
• Customer Orientation: Fundamental
• Decision Making: Fundamental
• Goal Orientation: Fundamental
• Leadership: Fundamental
• Organizational Skills: Fundamental
• Planning: Intermediate
• Problem Solving: Intermediate

EDUCATION AND EXPERIENCE

• BS in Business Administration, Analytics & Statistics, or Computer Science or equivalent experience
• Experience in shipping, supply chain, transportation a plus

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

WORK AUTHORIZATION

• Authorization to work in the U.S

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.