What are the responsibilities and job description for the Quality Analyst position at MSC Mediterranean Shipping Company SA?
Quality Analyst
MSC USA - Charleston
JOB SUMMARY
The Quality Analyst assists the Quality Management department mainly by a) organizing, reviewing and validating Procedure and Processes for the entire organization and b) collecting, analyzing, and reporting data on Agency Performance. The role also contributes to continuous improvement projects, process optimization, and regulation compliance, as defined by Geneva HQ guidelines. Responsibilities include learning and practicing data collection, data analysis, conformity checks, and performance evaluations. The Quality Analyst also designs and creates dashboards, tools, and reports, while communicating with business users to understand their needs and provide support.
KEY RESPONSIBILITIES & DUTIES
- Organize Procedure and Processes to align with ISO standards.
- Participates in KPI collection, analysis, and reporting to Geneva HQ and US management.
- Provides analytical support for process improvement initiatives.
- Assists in internal audits to ensure all quality standards are met and propose corrective actions.
- Collaborates with the Business Transformation team to facilitate process automation.
- Aids in the development of new process capabilities.
- Facilitates the implementation of new or improved process models.
- Promotes a culture of continuous improvement within the organization.
- Assists in the digitization of processes and adapt to industry changes.
- Performs other duties as necessary.
QUALIFICATIONS
REQUIRED SKILLS / ABILITIES
CORE COMETENCIES
EDUCATION AND EXPERIENCE
PHYSICAL DEMANDS
WORK AUTHORIZATION
What We Offer
You will also have access to additional benefits, effective day one :
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Salary : $50,000
