Export VIP Client Support Specialist

Export VIP Client Support Specialist MSC USA - Chicago 47,000.00 - 55,000.00 USD Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! Job Summary/ Key Responsibilities: The Export VIP Clerk must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients. Key Responsibilities & Duties Processes booking request from clients per booking procedure. Handles emails & phone calls protocol per customer service procedure. Issues needed EMC based on manifest corrector procedure. Ensures bookings are rated in the link correctly. Can communicate rate discrepancies. Understands account contracts to communicate rates, free time, and stipulations. Completes a daily productivity report as part of the tasks assigned by Department. Establishes and maintains good relationships with customers (email/phone and F2F meetings). Assists and resolves customer inquiries. Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process. Manages day to day operations of the assigned accounts. Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance. Assists Finance department in collection of outstanding invoices. Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.) Gathers and maintains proficient knowledge of the market and the maritime industry. Understands department's procedures and flows. Follows MSC policies, procedures, and core values. Performs other duties, as assigned. Qualifications & Key Competencies: Required Skills, Experience & Education Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) English: advanced Strong attention to details Organized, efficient, and able to manage time effectively Strong customer service mindset, focused, and responsive Ability to work under tight deadlines Great team player Knowledge of MS Excel with the ability to learn new software Physical Demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Work Authorization Authorization to work in the U.S What We Offer Health Insurance Dental & Vision Insurance Life Insurance: one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one: Short Term Disability Insurance 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Salary : $47,000 - $55,000