FRONT DESK CLERK / NIGHT AUDITOR - HIRING EVENT

Position : Front Desk Clerk / Night Auditor Type : Permanent - Full Time Wage : $17.00 p / hr Become a part of Henderson's newest all-suite hotel opening soon in the upcoming Water Street District. Atwell Suites at the Pass,an all-suites hotel brand by IHG Hotels and Resorts, will feature 90 suites that will include breakfast, an on-site market, and evening bar, fitness center and pool. Located next toAmerica First Center it is the first hotel on Water Street. Job Description : As a Front Desk Representative, you will welcome our guests. You will own the experience to createWOWmoments and memories that will carry with them far beyond their stay with us.It is the primary responsibility of the Front Desk Service Representative to sell assign rooms, register guests, determine credit render bills, receive cash, and credit payment and provide guest service. All representatives will be cross-trained into rolls for the bar and kitchen areas of the property. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Minimum Requirements : Preferred Experience : One year of face-to-face guest service. Previous experience in a similar resort / hotel setting desired. Experience in handling cash and credit cards Experience in sales a plus. Education and Certificatons : High School Diploma or Equivalency required. Post-secondary education preferred. Have of the ability to obtain a TAM Card and Food Handlers Card. Technical Skills : Proficiency in computer software (Outlook, MS Word, Excel, PowerPoint) and office equipment. Experience with Opera Software Knowledge of accommodations room capacities and amenities. InterpersonalSkills : Effective communication in English, both written and verbal. Perception and awareness of individual needs and the ability to handle all situations calmly and professionally. Excellent organizational skills with attention to detail. Effective listening and strong judgment skills. Excellent customer service and interpersonal skills. Company Requirements : Ability to complete necessary IHG / Atwell training modules, including Bar and Kitchen services. Ability to maintain a professional, neat and well-groomed appearance adhering to company standards. Flexibility to work night, weekend, and holiday shifts. Minimum age of 21 years due to alcohol. Adherence to attendance and call-in policy Long-term employment history with a single employer is desirable Ability to pass a strict drug and background check Job Duties : Welcome guests to the property and providing memorable service, anticipating guest needs and responding to and resolving any guest complaints. Acknowledge IHG Rewards Club members and returning guests in person or on the phone. Deliver a seamless and professional experience managing early and late property arrivals / departures and walk-ins and all other tasks associated with guest room check-ins and check-outs. Enhance guest experience through offering upgraded accommodations where available in accordance with promotions and or arrival manifests. Partner with Housekeeping, Sales and Engineering and other related departments (ie) F / B from The Pass to meet guest expectations and special requests. Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish. Checks front desk records for accuracy daily, summarizes and complies information for hotels financial records. Tracks room revenue, occupancy percentages, and other front desk operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the financial performance or the day. Post room charges and taxes to guest accounts including transactions not posted during the day by front desk clerks. Stock all operational items (ie) additional linens, cutlery items, coffee bar and market items. Keep HSKP, Perform all other job-related duties as requested

Salary : $17