What are the responsibilities and job description for the Revenue Security Representative position at MSCCN?
Description Salary Range : $61,676 - $66,968 Relocation : No Summary Responsible for fully researching and investigating locations of suspected electric energy diversion when public safety and / or proper metering of electric services are compromised. The job involves eliminating theft / diversion by means of cutting & removing electric service at a weather head, pole, handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy. Key Roles and Responsibilities Other duties may be assigned. Directly or through others, the incumbent : Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument rated meter installations. Takes appropriate actions (i.e. remove meter, cut overhead service, or disconnect underground immediately stopping theft and removing a public hazard while following company's safety rules / regulations.) Documents findings using, but not limited to, computer applications (Database, Word Processing and Spreadsheets), digital camera, and the securing of evidence on diversion investigation for all types of retail customer accounts to protect the employee and the Company in the event of challenges. Researches, verifies and records data in both CIS and Maximo systems to ensure accurate inventory management and retail customer billing. Coordinates with other functional groups, primarily Corporate Security, Field Service Reps, Billing, Tampering Review Team, Construction Services, and Executive Referrals to ensure proper procedures are followed and appropriate actions taken. Performs all essential aspects and functions of the job as well as any other specific job requirements Education, Experience, & Skills High School diploma, GED or equivalent is required Associate or Bachelors Degree preferred. Two years work experience in the electric metering field service is preferred Possession of a valid Texas Driver License, Class C is required Possess a practical understanding of the Safety Handbook relative to Measurement Services. Knowledge of PC and Company applications. Measures of Success Demonstrates knowledge of metering applications to include proper socket wiring diagrams, voltages, and dangers associated with those applications. Ability to recognize sub-standard metering installations and take appropriate action to correct. Interaction with internal and external stake holders to resolve issues in accord with Company policies and standards. Demonstrates contribution to workgroup and Company goals. Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship with assigned personnel. Follows Measurement Services safety procedures to ensure safety of employee and public. Qualifications Behaviors Preferred Innovative : Consistently introduces new ideas and demonstrates original thinking Team Player : Works well as a member of a group Loyal : Shows firm and constant support to a cause Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Dedicated : Devoted to a task or purpose with loyalty or integrity Motivations Preferred Self-Starter : Inspired to perform without outside help Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required High School or better Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $61,676 - $66,968
