Revenue Security Representative

Salary Range: $63,836 - $69,312
Relocation: No

About Us

Oncor Electric Delivery is the sixth largest electric transmission and distribution utility in the country, serving ten million customers in 400 cities across Texas. Oncor is leading the way in providing superior reliability while deploying one of the most advanced utility technology platforms in the nation. Our team of dedicated professionals is committed to responsible environmental stewardship, while working passionately to empower our customers’ modern lives through the safe, reliable and efficient delivery of electricity.

Summary

Responsible for fully researching and investigating locations of suspected electric energy diversion when public safety and/or proper metering of electric services are compromised. The job involves eliminating theft/diversion by means of cutting & removing electric service at a weather head, pole, or handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.

This position requires that you work various workdays, schedules, and locations. The physical demands of the position are walking, standing, sitting, climbing in and out of a company truck multiple times each day, plus carrying a ladder and equipment weighing up to 50 pounds.
You may be required to:
Be on call and available for work 24 hours a day
Work up to 7 days a week
Work on scheduled ‘holidays’
Work overtime as necessary
Work at any location in the Region area.

Key Roles and Responsibilities 

  Other duties may be assigned.  Directly or through others, the incumbent:

• Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument rated meter installations.
• Takes appropriate actions (i.e. remove meter, cut overhead service, or disconnect underground immediately stopping theft and removing a public hazard while following company’s safety rules/regulations.)
• Documents findings using, but not limited to, computer applications (Power Source, Word, Excel, and Outlook Email), smart phone camera, and the securing of evidence on diversion investigations for all types of retail customer accounts per tariff requirements.
• Researches, verifies and records data in both CC&B and Maximo systems to ensure accurate inventory management and retail customer billing.
• Coordinates with other functional groups, primarily Corporate Security, Field Service Reps, Revenue Management, Tampering Review Team, Construction Services, and Executive Referrals to ensure proper procedures are followed and appropriate actions taken.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.

Education, Experience, & Skills 

• High School diploma, GED or equivalent is required.
• Possession of a valid Texas Driver License, Class C is required.
• Associate or bachelor's Degree encouraged to apply.
• Two years' work experience in the electric metering field service is encouraged to apply.
• Knowledge of PC and Company applications.

Measures of Success

• Demonstrates knowledge of metering applications to include proper socket wiring diagrams, voltages, and dangers associated with those applications.
• Ability to recognize sub-standard metering installations and take appropriate action to correct.
• Interaction with internal and external stake holders to resolve issues in accord with Company policies and standards.
• Demonstrates contribution to workgroup and Company goals.
• Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship with assigned personnel.
•  Follows Measurement Services safety procedures to ensure safety of employee and public.
• Possess a practical understanding of the Safety Handbook relative to Measurement Services.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• Cash balance pension plan.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Salary : $63,836 - $69,312