What are the responsibilities and job description for the Security Dispatcher position at MSCCN?
SUMMARY Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, nights, and every other weekend. Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. A $1,000 signing bonus is available for eligible external candidates (current employees, contract / temporary workers, and former employees returning to HHS within one year are ineligible). RESPONSIBILITIES Receive emergency and non-emergency calls for security service and medical assistance Prioritize calls and initiate appropriate action based on incident type and importance Contact police, fire, ambulance in emergency situations and coordinate proper response Dispatch security officers or other personnel using two-way radio or telephone Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life / safety, security alarm, closed circuit television and building automations Query callers to obtain detailed incident information, record duties and activities Generate reports, maintain records, and perform data entry functions Operate multi-line telephone system Notify appropriate managers or supervisors of critical conditions on a 24-hour basis Performs other duties as assigned but only after appropriate training QUALIFICATIONS Minimum Qualifications : High school diploma, GED or equivalent 2 years dispatch or communications experience in a busy, high-stress environment -OR- An approved equivalent combination of education and experience Preferred Qualifications : Prior experience in a health care setting Knowledge / Skills / Abilities Computer literacy and the ability to quickly learn new computer-driven systems Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions Strong communication skills (both written and verbal) Proficiency in customer service; emotional control / tact in dealing with the public Prior experience monitoring fire / life safety systems Prior experience using a multi-line phone system and / or helping customers by phone The ability to quickly learn new tasks / concepts Title : Security Dispatcher Location : MN-Minneapolis-Downtown Campus Requisition ID : 250089
