Technology Assistant

Reports to: Directors of Technology

Position Requirements:

1. Qualifying job experience or,
2. An associates degree in the field of technology or,
3. Hold certifications in the technology field or,
4. Such alternatives to the above qualifications as the Board my find appropriate and acceptable

Evaluation: Annually by Directors of Technology with Principal input.

Job Goal: Help the Technology Directors in all aspects of technology as requested.

Performance Responsibilities:

1. Use idle time in a productive manner that improves the use of technology for staff, students, and parents.
2. Field incoming help requests from staff, students, and parents in a courteous manner.
3. Offer timely responses to emails and give updates to issues that may take time to resolve.
4. Record, track, and document tech help visits.
5. Diagnose and fix daily technology problems and if necessary report/record them.
6. Assist in maintaining device and network inventory.
7. Assist in deployment and troubleshooting of statewide testing apps.
8. Perform site housekeeping and maintain a clean and organized workspace.
9. Perform hardware and software maintenance duties.
10. When required, travel to perform duties.
11. Manage user accounts and settings of various sites.
12. Other responsibilities as assigned by the Directors of Technology and Building Principal.

Skills:

1. Knowledge of Windows and/or Apple products.
2. Ability to support networked devices.
3. Ability to train new staff and students.
4. Ability to manage multiple projects, activities, and tasks simultaneously.
5. Highly developed verbal and written communications.