What are the responsibilities and job description for the Desktop Support Specialist position at MSH?
Job Title : L1 Desktop Support
Location : Denver, Colorado (onsite)
Skills : MAC Support exp is must
Here’s what you’ll do day-to-day :
- Install, upgrade, and support all company desktops / laptops, printers, and other end-user tech in a mixed Windows / Apple environment.
- Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
- Provide in-person IT support at our New York City location.
- Troubleshoot network connectivity in a LAN / WAN environment and configure end-user devices.
- Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
- Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
- Onboard and train new employees on IT applications and security practices.
- Set up, track, and manage all assigned issues in Jira Service Desk.
- Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.
- Manage and troubleshoot the VOIP telephone system.
- Maintain a well-organized inventory and storage system for all IT hardware and software assets.
- Ensure all client machines meet security protocol standards.
- Respond to and resolve user-reported issues in a timely and efficient manner.
- Troubleshoot and resolve basic networking and connectivity issues.
- Escalate complex technical problems to higher-level support teams as necessary.
- Contribute to the creation and maintenance of IT documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and best practices to provide excellent service.
Here’s what we're looking for :
Bonus Points :
