MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.
ROLE PURPOSE / POSITION SUMMARY
The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.
KEY ACCOUNTABILITIES / PRIMARY DUTIES & RESPONSIBILITIES
Customer Relationship Management
- Build and nurture strong, long-lasting relationships with customers
- Understand customer needs, preferences, and expectations to provide personalized service
- Ensure customer reports and information are accurate and communicated to customer in a timely fashion
- Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
- Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
- Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution
Order Processing
Receive and process customer orders accurately and efficientlyVerify order details, including quantities, specifications, and delivery schedulesPrepare job files and project specifications for internal processing and manufacturing for specific customer assignedTrack order fulfillment & communicate shorts to our customers with information on when product will be availableMaterial Inventory Management
Participate in material planning processDrive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reservesAnalyze production yield, material usage, and material loss data to understand customer / material impactsCoordinate with production and procurement teams to ensure optimal inventory levelsSupply Chain Coordination
Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredientsOversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedulesCoordinate with logistics teams to facilitate on-time deliveries to customersProblem-Solving
Identify and address customer-related supply chain issues promptly and effectivelyResolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teamsCommunication
Maintain clear and open communication with customers regarding order status, changes, and potential issuesCollaborate cross functionally with internal teams to convey customer requirements and expectationsNegotiation and Contract Management
Negotiate terms, pricing, and delivery schedules with customersManage contracts and agreements to ensure compliance with terms and conditionsData Analysis
Utilize data and analytics to track order performance, customer buying patterns, and inventory levelsProvide insights to management for strategic decision-makingQuality Focus
Ensure that materials and products meet quality control standards before delivery to customersCollaborate with quality control teams to address and resolve any quality issuesContinuous Improvement
Identify opportunities for process optimization and efficiency improvements within customer material account managementStay informed about industry trends and best practicesParticipate and assist in development of new, effective programs / policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadershipPerform other duties as assignedQUALIFICATIONS / CAPABILITY PROFILE
Minimum Education
High school diploma or GEDBachelor’s degree in related fieldMinimum Experience
Four plus (4 ) years of experience in purchasing or material planning, purchasing, materials managementFood manufacturing experienceDemonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freightStrong Math and Typing SkillsBasic level of business acumen, strong attention to detail and analytical skillsMinimum Knowledge / Skills / Abilities
Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operationExcellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise mannerUnderstanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.LeadershipBudget ManagementVendor / Contractor ManagementMetric DevelopmentAbility to identify and propose potential solutions to productionDemonstrated Understanding of Materials ManagementApply today and join our rapidly growing team!
Inc. 5000 #1,085 fastest growing company in the USA. (2023)Inc. 5000 #622 fastest growing company in the USA. (2022)Inc. 5000 #479 fastest growing company in the USA. (2021)Inc. 5000 #10 fastest growing company in the Midwest. (2022)Inc. 5000 #165 fastest growing company in the Midwest. (2021)
