What are the responsibilities and job description for the Client Service Representative - Entry Level position at MSI?
We are seeking a motivated and enthusiastic Client Service Representative to join our team. This entry-level position is perfect for individuals looking to start their career in customer service and build valuable skills in client relations. As a Client Service Representative, you will play a vital role in ensuring client satisfaction and supporting our overall business objectives.
Key Responsibilities
- Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information about our products and services.
- Problem Resolution: Assist clients in resolving issues efficiently, ensuring a positive customer experience.
- Account Management: Maintain and update client records and databases, ensuring accuracy and confidentiality.
- Team Collaboration: Work closely with other departments to ensure seamless communication and service delivery.
- Feedback Collection: Gather client feedback and provide insights to improve service quality and customer satisfaction.
Qualifications
- Education: High School Diploma or GED required; associate’s or bachelor’s degree in a related field is a plus.
- Experience: No prior experience required; we welcome recent graduates and individuals eager to learn.
- Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Interpersonal Skills: Strong interpersonal skills to build relationships with clients and team members.
- Detail-Oriented: Ability to manage multiple tasks while paying attention to detail.
- Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) systems is a plus.
What We Offer
- Training: Comprehensive training program to equip you with the skills necessary for success in client service.
- Career Growth: Opportunities for professional development and advancement within the company.
- Supportive Environment: A positive and collaborative workplace where your contributions are valued.
- Compensation: Competitive salary with performance-based incentives.
If you’re ready to kick-start your career in customer service and make a positive impact on our clients, apply now to join our team!
Salary : $35,000 - $55,000
