Business Process Analyst - Intermediate

Description

MSM is seeking a Business Process Analyst (BPA) to lead process improvement initiatives, optimize business operations, and support informed decision-making. The BPA will work closely with stakeholders to analyze, document, and enhance business processes within the Special Operations Forces (SOF) Enterprise.

• Key Responsibilities:
• Requirements Analysis & Process Improvement
• Lead efforts to elicit, organize, translate, analyze, and prioritize business and technical requirements.
• Conduct maturity assessments of process activities to identify areas for improvement.
• Identify process gaps and inefficiencies using methodologies such as Agile, Lean, Six Sigma, Kaizen, and Business Process Reengineering (BPR).
• Facilitate process workflow modeling to identify opportunities for automation and efficiency gains.
• Develop and implement quantitative and qualitative methods to measure the impact of process improvements and Knowledge Management (KM) initiatives.
• Process Documentation & Knowledge Management
• Create and maintain process documentation, workflows, knowledge articles, and self-service guidance.
• Document business process solutions using industry-standard tools like Microsoft Visio and process modeling techniques.
• Provide technical documentation outlining policies, procedures, and security requirements for official Government directives.
• Develop end-user documentation in accessible formats such as portal wikis or other knowledge-sharing platforms.
• Stakeholder Communication & Reporting
• Communicate effectively in both oral and written formats with individuals and teams at all levels.
• Conduct interviews and analyze information trends to ensure processes achieve desired results and meet service-level agreements.
• Translate business needs into analytics and reporting requirements, ensuring the successful delivery of reporting solutions.
• Present process improvement recommendations and reports to leadership and stakeholders.
  
  

This role requires a detail-oriented and analytical professional with a strong ability to optimize business processes, document workflows, and collaborate with stakeholders to drive efficiency and innovation.

Requirements

Required Qualifications:

• BA/BS degree and/or 5 years of relevant experience in business process analysis, process improvement, or a related field.
• Certified Business Analysis Professional (CBAP) or similar certification (required).
• Strong knowledge of business process improvement methodologies (e.g., Lean, Six Sigma, BPR, Kaizen, Agile).
• Experience with requirements gathering, analysis, and documentation.
• Proficiency in process modeling tools such as Microsoft Visio
• Strong analytical and problem-solving skills to assess and optimize workflows.
• Excellent verbal and written communication skills, including experience presenting to stakeholders.
• Ability to work collaboratively across departments and teams at all levels.
• Experience with process automation tools and workflow management.