What are the responsibilities and job description for the IT Infrastructure Specialist position at MSP Hire, Inc.?
Job Description
Job Description
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
We are looking for a IT Infrastructure Specialist to join our dynamic team.
The Role :
As a IT Infrastructure Specialist, you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued clients.
We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.
We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline.
Responsibilities :
Take escalation tickets from the helpdesk
Handle Tier 2 tickets including but not limited to :
Network Issues / Outages
Backup and Disaster Recovery Review / Maintenance Restores / Deploying
Security Solution Review / Maintaining / Deploying
A / V
SIEM
Business Application Support / Securing Third Party Support
Active Directory, Group Policy, DHCP, DNS edits
Hotel Applications (Key / lock, Guest Internet / Cable, etc,)
Financial and Accounting Applications
Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration
Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.
Client Onboarding
Client communications and interactions, remote and in-person
Detailed documentation of issues and resolutions
Qualifications :
7 years of IT support experience
5 years of experience working with Windows Server OS, Active Directory / Group Policy / DNS, Firewall config / troubleshooting, Switch config / troubleshooting (i.e. VLANs)
Knowledgeable in networking LAN / WAN concepts, structure, and equipment – understand VLANs, configuring switches
Advanced Firewall Troubleshooting experience
HR Information :
Salary : $60,000 to $75,000 depending on experience.
This is a full-time in-office position (8 : 30a to 5 : 30p M-F)
- Limited local travel (15% -25%) with a monthly fuel stipend
- Out-of-state travel a few times a year
2 weeks of vacation 8 National Holidays a year
40 hours of PTO (for use as sick time or personal errands)
Professional Development Program with bonuses and compensation increases
401K Retirement Plan with 4% matching
Medical Insurance options
Life Insurance
Additional Benefits and Discount Plans available
If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.
Salary : $60,000 - $75,000
