What are the responsibilities and job description for the Tier 1 Apple Technician position at MSP Hire, Inc.?
Bayon IT is a growing Apple-focused IT services provider in the Minneapolis area who has created a reputation for providing best in class, professional managed IT support to a wide range of mostly Apple/Mac business clients who want a long-term, quality managed IT support relationship.
Bayon IT is looking for a qualified Apple and Mac enthusiast to join our team role of Tier 1 Apple Technician. In this position, you will be the first line of support for our valued clients, playing a key role in ensuring the successful delivery of our services.
Duties and Responsibilities:
Required Skills and Experiences:
Compensation and Benefits
Bayon IT is looking for a qualified Apple and Mac enthusiast to join our team role of Tier 1 Apple Technician. In this position, you will be the first line of support for our valued clients, playing a key role in ensuring the successful delivery of our services.
Duties and Responsibilities:
- Provide end-user support and solutions for Apple and Mac hardware and software issues
- Assist end users and clients by delivering preventative maintenance, upgrades, implementations, training, etc.
- Develop documentation for Bayon IT and clients
- Delight our clients with a friendly, quick and helpful experience
- Go on site to assist clients and install hardware (workstations, networking equipment, etc.)
- For those to be successful and grow their skills, this job will require the capacity to absorb knowledge and a commitment to excellence
Required Skills and Experiences:
- Intermediate user level of Macs, IT/SaaS solutions, software and hardware
- Knowledge on Windows/PCs a plus (yes, a reality in our line of work)
- The ability to speak both geek and human
- A personal passion and love of all Apple products and Mac computers
- Great communications skills, founded in being a good listener
- A detail-oriented person who loves and values documentation and processes
- A passion and ability to keep up with & adapt to the fast-paced world of IT
- A love of (and ability to) solve problems & challenges
- A deep desire to deliver an amazing client experience
- Have your own reliable transportation and valid driver's license
Compensation and Benefits
- Full-time exempt salary position
- Salary is $40,000 a year
- 7 days paid holidays and 96 hours of PTO
- Health insurance stipend
- 401k
- An easy-going, in-office environment and culture (we all enjoy what we do)
- A proactive approach to ongoing training on business Apple solutions, Microsoft365, next-gen cloud networking equipment, and modern SaaS solutions
Salary : $40,000
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