What are the responsibilities and job description for the Customer Service Representative position at MSR Technologies?
Job Title: Customer Service Representative
Location : Fort Worth, TX 76177
Type : 12 Months (long term contract)
Description:
The purpose of this job is to identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax. The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
The primary functions of a Contractor Customer Service Rep include but are not limited to:
1. Updating customers’ account with address/phone updates, notation of reason for calls/support provided
2. Providing direction to customers regarding account issues
3. Explaining payment methods
4. Resolving customer concerns/requests
5. Act as a liaison between the customer and various corporate departments
6. Initiating, explaining and executing various corporate processes
7. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
8. Handle escalated customer inquiries (examples: titles, billing, tax, etc.)
9. Automotive titling experience a plus
10. Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research.
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Shift:
- Day shift
Ability to Commute:
- Fort Worth, TX 76177 (Preferred)
Ability to Relocate:
- Fort Worth, TX 76177: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $20
