What are the responsibilities and job description for the Collections Representative position at MSR Technology Group?
Position Responsibilities and Qualifications :
Customer Interaction :
- Conduct outbound and inbound calls with client customers to :
- a. Collect payments on active and closed accounts using phone pay, quick collect, and letters, ensuring excellent customer service. Outstanding balances may result from past due payments, lease-end charges (e.g., mileage, wear and tear, property tax), deficiency balances due to repossession, or amounts owed after a total loss.
- b. Negotiate payment solutions for customers in need of assistance and follow up on pending actions or expired payment arrangements.
- c. Handle incoming calls with professionalism, providing exceptional customer service to both internal and external stakeholders.
Account Management :
Skip Tracing :
Issue Resolution :
Process Improvement :
Compliance :
Qualifications :
