Systems Administrator

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Systems Administrator in our Charlotte, NC office. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

· Oversee the daily activities of the IT team.

· Delegate tasks and responsibilities effectively.

· Provide guidance, mentorship, and support to team members.

· Plan, execute, and monitor IT projects.

· Ensure projects are completed on time, within scope, and within budget.

· Coordinate with other departments and stakeholders to align IT projects with business objectives.

· Stay updated with the latest technology trends and advancements.

· Lead by example in technical problem-solving and decision-making.

· Ensure the team follows best practices in software development, system administration, and other IT functions.

· Provide technical training to end-users.

· Allocate resources efficiently to meet team and project needs.

· Manage the procurement and maintenance of IT equipment and software.

· Ensure the team has the necessary tools and resources to perform their tasks effectively.

· Act as a liaison for vendors to manage support requests and hardware or software procurement.

· Serve as the primary point of contact between the IT team and their manager.

· Facilitate effective communication within the team and with their manager.

· Report on team performance, project progress, and IT issues to their management.

· Ensure the team adheres to IT security policies and procedures.

· Oversee the implementation of security measures to protect company data.

· Ensure compliance with relevant regulations and industry standards.

· Address and resolve technical issues and challenges faced by the team.

· Provide support for complex technical problems that require escalation.

· Develop and implement solutions to improve system performance and reliability.

· Participate in strategic planning for IT initiatives and infrastructure.

· Identify opportunities for technological advancements and innovation within the company and present them to their manager.

· Triage tickets and make sure the team follows the ticket policy, assist with tickets when needed.

· Assist with high priority tickets.

· Perform server design and capacity planning.

· Create and maintains documentation as it relates to server and network configuration.

· Oversee new and existing equipment, hardware, and software upgrades.

· Sets up, administers, and supports virtual server environments (VMware ESXi Server).

Qualifications and Requirements

· Bachelor's degree in Computer Science, Information Technology, or related field.

· 4 years of experience with O365 administrator.

· 3 - 4 years of experience with Microsoft Azure and Microsoft Intune.

· Experience with Microsoft Defender, BitLocker, User Account Control.

· Experience remediating a comprised PC (Hijacked, Virus, Malware).

· Experience with End Point Security.

· Ability to work quickly and efficiently in a fast-paced environment.

· Experience as a Team Lead of three or more individuals.

· Knowledge of system administration and operating systems.

· Experience with network installation, configuration, and troubleshooting.

· Excellent problem-solving skills.

· Strong communication and interpersonal abilities.

· Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.

· Must successfully pass a background check and drug test.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

· Medical/Dental/Vision Insurance

· 401k with Employer Contributions

· PTO

· Paid Holidays

· Employee Assistance Program

· Long-term Disability

· Short-term Disability

· Flexible Spending Plan

· Health Savings Plan

Additional Notes

· If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com

· MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.

· All qualified applicants will receive consideration for employment without regard to race, color, religion,

sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.