Account Director

Job Description

Job Description

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

We’re looking for an experienced Account Director dedicated to providing exceptional customer satisfaction in a highly dynamic role!  You’ll lead a team whose mission is to develop learning strategies and create educational experiences through video, eLearning, training events and instructor-led content for major automotive manufacturers.

The ideal candidate has a passion for learning and employee engagement, and extensive experience in a client services role. You have planned and executed complex projects in a timely fashion, within scope and budget, while communicating with management and team members to exceed client expectations. Automotive industry experience is required!

Responsibilities

As an Account Director at MSX, you will assume responsibility for strategic direction and management of a major OEM client account, leading a team of project managers and trainers in developing client relationships and delivering on commitments. You will :

Develop and maintain successful relationships with your clients, understanding and predicting their needs and serving as their primary point of contact.

Lead 20 account team members to accomplish goals related to the design, development, and delivery of training for OEM retail and corporate employees.

Partner with MSX Creative Learning Strategist to design and deliver cutting-edge solutions that impact retail employee performance and engagement, customer satisfaction and dealership profitability.

Lead development of your account team, providing guidance, motivation and feedback that maximizes employee performance and client satisfaction.

Employ a hands-on approach to manage and optimize account operations and project priorities as you lead the delivery of high-quality solutions.

Oversee client communications and meetings related to :

Relationship building

Account planning and support

Status meetings and Quarterly Business Reviews

Collaborate with department leads in Production and other shared resources to ensure projects are delivered on time and within budget.

Identify strategic account opportunities, providing thought leadership to clients.

Manage account budgets, track financial performance, and ensure profitability targets are met.

Collaborate with senior management to develop account strategies, meet performance goals, and drive overall business growth.

Maintain accurate and detailed account documentation, including contracts, agreements, and project plans (i.e., Scope of Services).

Stay up to date with industry trends, competitive landscape, and market conditions to provide strategic insights and recommendations to clients.

Qualifications

Proven leadership of a large team.

Ability to work within complex, large client organizations.

Passion for modern learning theory and engagement technologies.

Experience leading change management in a culture of continuous improvement and operational excellence

Proven success in people management in a fast-paced environment.

Ability to direct cross-functional teams during the development and implementation of major initiatives.

Excellent writing, communication, and presentation skills.

Experience in organizing, prioritizing, and implementing project tasks.

Ability to manage multiple complex assignments simultaneously.

Experience working with diverse clients.

Experience managing large budgets and project profitability.

Education

Bachelor’s degree in business, marketing, communications, or a related field.

Master’s degree a plus.

Experience

Minimum of 5 years as an Account Manager with automotive OEMs.

Minimum of 5 years of experience managing account team operations.

Experience in learning, performance improvement, and talent management.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120k to $140k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Salary : $120,000 - $140,000