Field Tech Advisor

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Field Tech Advisors will be based out of the OEM’s California Business Center and will act as a direct liaison between the dealerships and the OEM within the Business Center. The Field Tech Advisors will have a special focus on buyback reductions (repeat repairs/visits, repair time, and Fixed First Visit). They will provide technical assistance and fixed operations consultation to dealer personnel, fleet, and commercial customers. They will motivate and lead dealer service personnel to higher levels of service and parts performance.

The Field Tech Advisors will “plug” into the existing Tech Advisor ecosystem as it exists today with a specific focus on reducing buybacks in key markets.

The Field Tech Advisors key tasks are:

• Responsible to work STAR escalations – high buyback risk vehicles as identified by the Service Triage Agents
• Provide phone and in-dealership technical assistance
• Represent The OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
• Provide support for C.A.G. / engineering – providing on ground request support
• Recall and Required Service Updates (RSU) follow-up and reduction
• Function as a quality feedback liaison
• Provide dealership consultation on the following:
  • Repair order documentation
  • Repair service agreements
  • Facilities inspections
• Improve customer experience and fixed first visit
• Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

What We Have to Offer:

• Hybrid work environment
• Full-time position with benefits effective the first of the month following 30 days of employment.
• Benefits include Health, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts.

• 5 years automotive experience required and Master Technician Certification and or equivalent experience.
• Minimum of High School diploma or equivalent experience.
• Ability to travel to dealerships within a designated area.
• Ability to communicate technical information to all levels within both the client and the dealerships.
• Ability to analyze data and create custom reports.
• Ability to effectively use MS Word, Excel, and other customized software.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.
• Up to 90% travel.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80k to $100k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.