What are the responsibilities and job description for the Ford Connected Services Trainer position at MSX International?
Job Description
Job Description
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
The Dealer Strategy and Enablement Team is driving the adoption of Connected Services throughout the Ford Dealer network. Ford has introduced several services including BlueCruise, Connectivity Package, Security Package, Mustang Mach-e Performance Upgrade, all designed to enhance the customer experience and maximize the value of Ford's connected vehicle services. This project focuses on training and supporting the top 180 dealers nationwide to drive activation for available trials and the sales of One-Time Purchase (OTP) options like BlueCruise, Mustang Mach-e Performance Upgrade, and Ford Connectivity Package. We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in this initiative.
Position Summary :
The Connected Services Field Trainer will be responsible for delivering targeted training and consulting to assigned top-performing Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services, including OTP options. This role requires a strong understanding of connected vehicle technology, excellent communication and training skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.
Position Summary :
The Connected Services Field Trainer will be responsible for delivering targeted training and consulting to assigned top-performing Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services, including OTP options. This role requires a strong understanding of connected vehicle technology, excellent communication and training skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.
Responsibilities :
- Training & Development :
Deliver engaging and effective training sessions to dealership sales, finance, and service personnel on all aspects of Ford's connected services, with a specific focus on the security and connectivity packages and OTP options.
Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.
Track dealer progress toward activation and OTP sales targets.
Maintain open communication with dealership personnel, Ford field representatives, and the program team.
Gather dealer feedback and identify opportunities to improve training materials and program processes.
Qualifications
Benefits :
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
