What are the responsibilities and job description for the Help Desk Support - Onsite position at MSYS Inc.?
Job Details
Title: Help Desk Support - Onsite
Location: Baton Rouge, LA, USA
Length: Long term
Restriction: W2 or C2C
Description:
Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4 years *** *** Onsite *** need 3 references
The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case by case basis
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