What are the responsibilities and job description for the Group Sales Agent position at Mt. Olympus Water & Theme Park Resort?
Position Summary
The Group Sales Agent is responsible for managing inquiries and coordinating group reservations for hotel stays and park admissions. This role includes creating customized packages, maintaining group accounts, and ensuring a seamless and enjoyable experience for large parties such as schools, churches, reunions, and corporate outings. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently in a fast-paced environment. Strong communication and organizational skills are essential, along with a genuine passion for providing exceptional guest experiences.
Key Responsibilities
Qualifications
Schedule
The Group Sales Agent is responsible for managing inquiries and coordinating group reservations for hotel stays and park admissions. This role includes creating customized packages, maintaining group accounts, and ensuring a seamless and enjoyable experience for large parties such as schools, churches, reunions, and corporate outings. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently in a fast-paced environment. Strong communication and organizational skills are essential, along with a genuine passion for providing exceptional guest experiences.
- Respond promptly and professionally to group inquiries via phone, email, and online request forms.
- Determine group needs, including travel dates, number of guests, room blocks, and applicable ticket discounts.
- Prepare customized quotes and proposals for various group types.
- Coordinate with internal departments, including Reservations, Food & Beverage, and Park Operations, to ensure smooth group experiences.
- Maintain accurate records of group activity, bookings, and communications in internal systems.
- Monitor payments, deposits, and account balances; follow up on outstanding items.
- Assist with group check-ins and provide on-site support as needed.
- Deliver excellent customer service before, during, and after the group’s visit.
- Meet or exceed group sales goals and performance expectations.
- Stay up to date on current promotions, park offerings, hotel packages, and pricing changes.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Friendly, professional demeanor with a passion for guest satisfaction.
- Previous experience in hospitality, sales, or customer service is a plus.
- Must have their own reliable transportation.
- Full-time position
- Evening hours: 3:00 PM – 11:00 PM
- Flexible availability is required, including weekends and holidays.
Salary : $14 - $16
