What are the responsibilities and job description for the Student Support Services Specialist, Financial Aid position at Mt. San Jacinto College?
JOB
WHO WE ARE: Mt. San Jacinto Community College District is committed to achieving parity in academic outcomes by removing institutional barriers and creating an inclusive and culturally affirming learning environment. As outlined in the District's Student Equity Pledge, https://www.msjc.edu/equitypledge/documents/MSJC_Equity_Pledge.pdf "our purpose is to celebrate diversity, instill hope, and empower our students to transform their lives and those around them by challenging our perceptions and biases through self-reflection and constant inquiry to identify and eliminate equity gaps." We provide students with a rich and dynamic learning experience that embraces differences -- emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens, and socially responsible leaders. When you join our team at Mt. San Jacinto Community College District, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches educational justice as a means for economic and social transformation and mobility demanding the broad collaboration among faculty, classified professional staff, administration, students and community partners.THE COLLEGE AND THE DISTRICT: Mt. San Jacinto Community College enrolls approximately 27,000 students each academic year and has a highly diverse student population that reflects the communities it serves. Designated as a Hispanic-Serving Institution (HSI), Mt. San Jacinto Community College administers an array of student affinity programs specifically focused on supporting our diverse, multicultural, and multi-racial communities. Detailed information about the student population, including data related to student success, can be found on Mt. San Jacinto College's Office of Institutional Effectiveness, Planning, and Research website.WHO WE WANT: We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified professional staff, administration, students and community partners who are also committed to closing equity gaps. The Mt. San Jacinto Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.We have an exciting opportunity for a Student Support Services Specialist, Financial Aid located at our campus in San Jacinto, CA. Under the general supervision of the assigned administrator, the Student Support Services Specialist provides general student services support for Enrollment Services, Financial Aid, and related student service programs. The incumbent provides support and guidance to students to professionally, efficiently, and effectively assist students to enter and be successful at Mt. San Jacinto College.
EXAMPLE OF DUTIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Provide high level, often complex customer service to all and be able to de-escalate challenging situations in a diplomatic and positive mannerServe as first point of contact in Welcome Centers; Provide guidance to students, staff and public regarding enrollment and financial aid processes, including steps to admissions, registration, and graduation, applying for financial aid, types of financial aid and application status; make referrals to higher level employees as needed Assist in the distribution, collection, and processing of forms; review all submissions for completeness; follow up on incomplete documents when neededParticipate in the matriculation process by disseminating information regarding admissions, assessment, orientation, registration, counseling, and other information regarding college entranceProvide information and assistance to students on use of web services, online application, registration, residency reclassification, enrollment verifications, transcript requests, program declarations, enrollment status and other required information, as neededScan documents into optical scanning system and maintain paper documents until disposal date; assist in the organizing and processing of electronic file submissionsHandle record issues such as transcript requests, receipt of student documents from a variety of sources, transmittal of materials to the permanent student files, and retrieval of documents for counselors and administratorsInform students about all college processes, activities and functions and facilitate student success in dealing with the institutionKeep student contact statistics and compile reportsAnswer inquiries and concerns regarding State and Federal guidelines pertaining to financial aid programs and various aspects of admission, registration, and residencyAssist in reconciliation of various Financial Aid and Enrollment Services recordsMaintain current knowledge of state and federal requirements pertaining to financial aid programs and various aspects of admission, registration, and residencyProvide clerical support to one or more Financial Aid Programs and Enrollment Services, as assignedAnswer inquiries related to withdrawal calculations according to prescribed formulas for Refunds and Repayments Compose and draft correspondence related to enrollment and financial aid processesConduct presentations for various sized groups of students, parents and /or staffReceive, screen, and distribute mailAnswer multiple telephone linesKNOWLEDGE, SKILLS, AND ABILITIESThe incumbent should possess knowledge of: Practices, procedures, and activities of student services program(s), especially Enrollment Services and Financial AidMethods and problems of educational organizationsResearch and interviewing techniquesPrinciples of individual and group behaviorPrinciples, practices, trends in the enrollment services and/or financial aid fieldsThe incumbent should possess skills in: Working effectively as a team memberMeeting schedules and timelinesCommunicating effectively both orally and in writingMaintaining documentation and recordsHandling multiple assignments simultaneously and set priorities based on customer needsCourteously serving individuals from varied backgroundsThe incumbent should possess the ability to: Rapidly acquire a general knowledge of the overall operation, functions, and programs of the college, specifically Enrollment Services and Financial AidInterpret and apply program rules and regulations and past practiceProject a positive customer relations demeanorGather and analyze dataReason logically, draw valid conclusions and make appropriate recommendationsPresent clear and concise information orally and in written reportsEstablish and maintain cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staffWork additional hours and weekends, as neededSit and stand for extended periods of time
SUPPLEMENTAL INFORMATION
Mission: "Mt. San Jacinto College offers quality, accessible, equitable and innovative educational programs and services to students aspiring to achieve their academic, career and personal development goals. We provide students a safe environment in which to pursue basic skills, career and general education pathways. Our programs lead to transfer, associate degrees and certificates, which meet workforce development needs in our diverse communities. Our commitment to learning and achievement empowers students to enrich our communities and participate meaningfully in today's complex world."Vision: Transforming Learners. Transforming Communities. Transforming Lives.Values Statement: We are students, employees and a community. We believe that the act of teaching and learning is vital to a thriving community that enriches and, at times, saves lives. We commit to opportunities that inspire the following values in ourselves: Excellence: We challenge students by setting high standards for learning and critical thinking, which we model with action.Collaboration: We believe the best results are achieved through communication and participation among students, employees, industry and the community we serve.Relationship: We nurture a community built on positive interactions and a genuine concern for the welfare of others.Innovation: We cultivate a creative environment that promotes the development of new ideas for continuous quality improvement.Relevance: We create educational experiences that have meaningful applications in a local and global context, today and tomorrow.Access: We ensure equitable rights of all students by removing barriers to a quality education and promoting a network of support that improves learning opportunities.Leadership: We empower people throughout the community to support and facilitate positive change.Diversity: We respect and embrace the power of sharing our differences in thought, opinion, culture and background to optimize our collective strength.Integrity: We believe in being true to our core values by consistently demonstrating our character and an institutional commitment to do the right thing.THE COMMUNITYThe area provides a diverse geography that includes recreational lakes, mountains, desert and wide-open spaces. MSJC is located about 100 miles southeast of Los Angeles and 50 miles west of Palm Springs. There is freeway access to ocean beaches, skiing and cultural offerings in San Diego, Los Angeles and Orange County. Weekend recreational opportunities are a few hours away in Las Vegas, Arizona and nearby mountain resorts. Local theater productions and art galleries provide year-round entertainment, including the famous Ramona Festival and Pageant. GENERALApplicants who need assistance in the application and/or hiring process should contact the Human Resources Department as soon as possible. The District will make reasonable accommodations for applicants with disabilities. The Board assures that all employees and applicants for employment will be provided equal opportunity regardless of race, color, national origin, age, religion, sex, sexual orientation, disability, marital status, or veteran status.TRAVEL EXPENSES ARE NOT COVERED BY THE DISTRICTEqual Opportunity EmployerEmployer Website: www.msjc.eduIn conformance with the Americans with Disabilities Act, requests for reasonable accommodations may be made to (951) 487-3161. For administrative purposes, requests must be made at the time of application. E-VERIFY DISCLOSUREMSJC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please access the links from the drop down menu at the top left of the job board web page for further details regarding the E-Verify program.
WHO WE ARE: Mt. San Jacinto Community College District is committed to achieving parity in academic outcomes by removing institutional barriers and creating an inclusive and culturally affirming learning environment. As outlined in the District's Student Equity Pledge, https://www.msjc.edu/equitypledge/documents/MSJC_Equity_Pledge.pdf "our purpose is to celebrate diversity, instill hope, and empower our students to transform their lives and those around them by challenging our perceptions and biases through self-reflection and constant inquiry to identify and eliminate equity gaps." We provide students with a rich and dynamic learning experience that embraces differences -- emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens, and socially responsible leaders. When you join our team at Mt. San Jacinto Community College District, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches educational justice as a means for economic and social transformation and mobility demanding the broad collaboration among faculty, classified professional staff, administration, students and community partners.THE COLLEGE AND THE DISTRICT: Mt. San Jacinto Community College enrolls approximately 27,000 students each academic year and has a highly diverse student population that reflects the communities it serves. Designated as a Hispanic-Serving Institution (HSI), Mt. San Jacinto Community College administers an array of student affinity programs specifically focused on supporting our diverse, multicultural, and multi-racial communities. Detailed information about the student population, including data related to student success, can be found on Mt. San Jacinto College's Office of Institutional Effectiveness, Planning, and Research website.WHO WE WANT: We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified professional staff, administration, students and community partners who are also committed to closing equity gaps. The Mt. San Jacinto Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.We have an exciting opportunity for a Student Support Services Specialist, Financial Aid located at our campus in San Jacinto, CA. Under the general supervision of the assigned administrator, the Student Support Services Specialist provides general student services support for Enrollment Services, Financial Aid, and related student service programs. The incumbent provides support and guidance to students to professionally, efficiently, and effectively assist students to enter and be successful at Mt. San Jacinto College.
EXAMPLE OF DUTIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Provide high level, often complex customer service to all and be able to de-escalate challenging situations in a diplomatic and positive mannerServe as first point of contact in Welcome Centers; Provide guidance to students, staff and public regarding enrollment and financial aid processes, including steps to admissions, registration, and graduation, applying for financial aid, types of financial aid and application status; make referrals to higher level employees as needed Assist in the distribution, collection, and processing of forms; review all submissions for completeness; follow up on incomplete documents when neededParticipate in the matriculation process by disseminating information regarding admissions, assessment, orientation, registration, counseling, and other information regarding college entranceProvide information and assistance to students on use of web services, online application, registration, residency reclassification, enrollment verifications, transcript requests, program declarations, enrollment status and other required information, as neededScan documents into optical scanning system and maintain paper documents until disposal date; assist in the organizing and processing of electronic file submissionsHandle record issues such as transcript requests, receipt of student documents from a variety of sources, transmittal of materials to the permanent student files, and retrieval of documents for counselors and administratorsInform students about all college processes, activities and functions and facilitate student success in dealing with the institutionKeep student contact statistics and compile reportsAnswer inquiries and concerns regarding State and Federal guidelines pertaining to financial aid programs and various aspects of admission, registration, and residencyAssist in reconciliation of various Financial Aid and Enrollment Services recordsMaintain current knowledge of state and federal requirements pertaining to financial aid programs and various aspects of admission, registration, and residencyProvide clerical support to one or more Financial Aid Programs and Enrollment Services, as assignedAnswer inquiries related to withdrawal calculations according to prescribed formulas for Refunds and Repayments Compose and draft correspondence related to enrollment and financial aid processesConduct presentations for various sized groups of students, parents and /or staffReceive, screen, and distribute mailAnswer multiple telephone linesKNOWLEDGE, SKILLS, AND ABILITIESThe incumbent should possess knowledge of: Practices, procedures, and activities of student services program(s), especially Enrollment Services and Financial AidMethods and problems of educational organizationsResearch and interviewing techniquesPrinciples of individual and group behaviorPrinciples, practices, trends in the enrollment services and/or financial aid fieldsThe incumbent should possess skills in: Working effectively as a team memberMeeting schedules and timelinesCommunicating effectively both orally and in writingMaintaining documentation and recordsHandling multiple assignments simultaneously and set priorities based on customer needsCourteously serving individuals from varied backgroundsThe incumbent should possess the ability to: Rapidly acquire a general knowledge of the overall operation, functions, and programs of the college, specifically Enrollment Services and Financial AidInterpret and apply program rules and regulations and past practiceProject a positive customer relations demeanorGather and analyze dataReason logically, draw valid conclusions and make appropriate recommendationsPresent clear and concise information orally and in written reportsEstablish and maintain cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staffWork additional hours and weekends, as neededSit and stand for extended periods of time
SUPPLEMENTAL INFORMATION
Mission: "Mt. San Jacinto College offers quality, accessible, equitable and innovative educational programs and services to students aspiring to achieve their academic, career and personal development goals. We provide students a safe environment in which to pursue basic skills, career and general education pathways. Our programs lead to transfer, associate degrees and certificates, which meet workforce development needs in our diverse communities. Our commitment to learning and achievement empowers students to enrich our communities and participate meaningfully in today's complex world."Vision: Transforming Learners. Transforming Communities. Transforming Lives.Values Statement: We are students, employees and a community. We believe that the act of teaching and learning is vital to a thriving community that enriches and, at times, saves lives. We commit to opportunities that inspire the following values in ourselves: Excellence: We challenge students by setting high standards for learning and critical thinking, which we model with action.Collaboration: We believe the best results are achieved through communication and participation among students, employees, industry and the community we serve.Relationship: We nurture a community built on positive interactions and a genuine concern for the welfare of others.Innovation: We cultivate a creative environment that promotes the development of new ideas for continuous quality improvement.Relevance: We create educational experiences that have meaningful applications in a local and global context, today and tomorrow.Access: We ensure equitable rights of all students by removing barriers to a quality education and promoting a network of support that improves learning opportunities.Leadership: We empower people throughout the community to support and facilitate positive change.Diversity: We respect and embrace the power of sharing our differences in thought, opinion, culture and background to optimize our collective strength.Integrity: We believe in being true to our core values by consistently demonstrating our character and an institutional commitment to do the right thing.THE COMMUNITYThe area provides a diverse geography that includes recreational lakes, mountains, desert and wide-open spaces. MSJC is located about 100 miles southeast of Los Angeles and 50 miles west of Palm Springs. There is freeway access to ocean beaches, skiing and cultural offerings in San Diego, Los Angeles and Orange County. Weekend recreational opportunities are a few hours away in Las Vegas, Arizona and nearby mountain resorts. Local theater productions and art galleries provide year-round entertainment, including the famous Ramona Festival and Pageant. GENERALApplicants who need assistance in the application and/or hiring process should contact the Human Resources Department as soon as possible. The District will make reasonable accommodations for applicants with disabilities. The Board assures that all employees and applicants for employment will be provided equal opportunity regardless of race, color, national origin, age, religion, sex, sexual orientation, disability, marital status, or veteran status.TRAVEL EXPENSES ARE NOT COVERED BY THE DISTRICTEqual Opportunity EmployerEmployer Website: www.msjc.eduIn conformance with the Americans with Disabilities Act, requests for reasonable accommodations may be made to (951) 487-3161. For administrative purposes, requests must be made at the time of application. E-VERIFY DISCLOSUREMSJC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please access the links from the drop down menu at the top left of the job board web page for further details regarding the E-Verify program.
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