What are the responsibilities and job description for the Special Services Manager position at MTD?
The Special Services Manager ensures the day-to-day provision of optimum levels of service to the Champaign-Urbana area and Champaign County through planning and monitoring of the MTD Access (paratransit service), MTD Connect (on-demand services), C-CARTS (rural transit service), personnel management, and policy changes using available data.
This is a salaried staff position with an excellent benefit package, including 100% employer-sponsored family health/dental/vision insurance premiums, an IMRF pension, a deferred compensation match plan, and a generous paid time off policy.
Education Requirements
A bachelor's degree or equivalent work experience in public administration, transportation, urban planning, business management, or a related field is required.
Experience Requirements
- A minimum of three years of progressively responsible work experience, preferably in a planning or transportation organization, is required.
- Hold a valid State of Illinois Driver’s License.
- Knowledge of the Americans with Disabilities Act of 1990 (ADA).
Responsibilities
- Plans and implements service in accordance with current ADA legislation, MTD, and C-CARTS policies
- Manages annual budgets, contracts, service development, and day-to-day operations of demand response services
- Monitors daily performance of services through review of daily logs and consultation with Staff, Operators, Supervisors, and Information Assistants
- Acts as a first line Supervisor through Operator/Dispatcher meetings, review and investigation of daily and monthly reports, customer feedback, relevant video, and staff meetings
- Performs personnel, payroll, and disciplinary functions in accordance with recognized operating policies, rules, and directives
- Integrates procedures and training into MTD2071 to ensure consistent service implementation
- Monitors and advises for optimum staffing and assists in hiring process
- Works with the Tech Services and Maintenance Departments to manage the Operational technologies used, including service management software and camera system
- Participates in joint management/employee committee meetings, providing information on standard operating procedures, and ensures compliance with the Employee Handbook
- Identifies programs and outreach opportunities to support paratransit/rural transit operations and encourage passengers to utilize fixed-route service (e.g. travel training)
- Supports the Web Accessibility Coordinator, as a resource for addressing accessibility concerns, as well as receives ongoing accessibility training to ensure preservation of accessible service design and customer information
- Represents C-CARTS at Champaign County’s Rural Transit Advisory Group (RTAG) meetings
Salary: $67,000 – $75,000/per year. Salary is commensurate with experience and education.
Closing date: February 9, 2025 at 5:00p (CST)
To Apply: https://mtd.org/inside/jobs/special-services-manager-salaried-staff/
Job Type: Full-time
Pay: $67,000.00 - $75,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $67,000 - $75,000
