What are the responsibilities and job description for the IT Support Specialist position at MTE Office Center?
Job Description
Job Description
We are seeking a skilled and customer-focused IT Support Specialist to join our team. This individual will play a critical role in providing technical support to our customers, solving a variety of IT-related challenges for both personal and professional settings.
Key Responsibilities :
- Diagnose and resolve hardware and software issues on personal and professional computers and laptops.
- Clean and remove viruses, malware, and other cybersecurity threats from devices.
- Troubleshoot, repair, and set up printers and multi-functional devices.
- Install, configure, and set up new computers, laptops, and printers.
- Assist customers with email setup, troubleshooting, and operating system support.
- Provide networking solutions for homes and businesses, including router setup, Wi-Fi optimization, and connectivity troubleshooting.
- Install and troubleshoot security camera systems for residential and commercial clients.
- Offer guidance and recommendations to customers for hardware and software improvements or upgrades.
- Maintain accurate service records and communicate effectively with customers about issues, solutions, and timelines
Qualifications :
Company Description
MTE Office Center has been serving our community since 1935, offering personalized office solutions with a focus on exceptional service and integrity. We are a family-owned business dedicated to our community by delivering top-notch products and services to our customers. We offer office supplies, furniture, custom printing, and IT products and support to businesses all over NW Missouri and SW Iowa.
Company Description
MTE Office Center has been serving our community since 1935, offering personalized office solutions with a focus on exceptional service and integrity. We are a family-owned business dedicated to our community by delivering top-notch products and services to our customers. We offer office supplies, furniture, custom printing, and IT products and support to businesses all over NW Missouri and SW Iowa.