What are the responsibilities and job description for the Service Dispatcher - HVAC position at MTech Mechanical?
Position Title: Service Dispatcher – HVAC FLSA Status: Non-Exempt
Department: Service Date: 2025
Reports to: Service Admin Supervisor Location: Westminster, CO
Wage Range: $22-28.50/hr. DOE
Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional optional insurances. To see a list of all MTech’s great perks visit - https://mtechg.com/careers/benefits-wellness/
Job Summary
The Dispatcher plays a key role in coordinating HVAC service operations by managing incoming calls, emails, and service requests. This position prioritizes and schedules service calls efficiently while maintaining clear communication with clients, technicians, Field Managers, and Account Managers. The ideal candidate thrives in a fast-paced environment, ensuring seamless scheduling and responsiveness to client needs.
Department: Service Date: 2025
Reports to: Service Admin Supervisor Location: Westminster, CO
Wage Range: $22-28.50/hr. DOE
Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional optional insurances. To see a list of all MTech’s great perks visit - https://mtechg.com/careers/benefits-wellness/
Job Summary
The Dispatcher plays a key role in coordinating HVAC service operations by managing incoming calls, emails, and service requests. This position prioritizes and schedules service calls efficiently while maintaining clear communication with clients, technicians, Field Managers, and Account Managers. The ideal candidate thrives in a fast-paced environment, ensuring seamless scheduling and responsiveness to client needs.
Essential Job Functions
- Assign service technicians based on client requests, job specifications, and availability.
- Communicate work orders, updates, and critical information to technicians.
- Notify clients promptly of schedule changes, delays, or service updates.
- Collaborate with Dispatch Supervisors and Service Managers to address scheduling challenges or urgent issues.
- Maintain an accurate dispatch board, ensuring full visibility of personnel and job status.
- Monitor and manage the service email inbox for work requests, estimates, and billing inquiries.
- Respond promptly to incoming calls and text messages on the dispatch cell phone.
- Oversee the dispatch system, ensuring accurate documentation, proper filing, and efficient distribution of service-related paperwork.
- Schedule and track preventative maintenance work orders.
- Review the on-call schedule daily to anticipate potential emergencies and coordinate responses with technicians and clients.
- Exercise sound judgment to make informed decisions within the scope of responsibilities.
- Continuously improve processes, communication, and efficiency to enhance client service.
- Adhere to company safety guidelines and policies.
- Maintain consistent and reliable attendance to support business operations.
- Perform additional duties as assigned.
Qualifications
- High school diploma or GED required.
- 2-4 years of dispatch experience in a fast-paced environment preferred.
- Strong multitasking skills, with the ability to manage multiple calls and requests simultaneously.
- Proficiency in Microsoft Office Suite.
- Excellent problem-solving skills with attention to detail.
- Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
About MTech: For 20 years, MTech has had a goal to build a great company with a great reputation. With that in mind, we want an incredible team. With our values of integrity, commitment, excellence, growth and fun, we are looking for amazing individuals to build upon our success.
Our team members are our greatest asset, and we have a people-centric culture. We value the contributions they make towards growing MTech into being the premier design-build mechanical contractor in Colorado. MTech provides an environment that promotes genuine communication so that our team members can freely collaborate. We offer competitive employment packages and care about everyone’s safety and wellness – we show this through initiatives like Mental Health Month, Employee Assistance Programs and Construction Inclusion Week participation.
Approximately 500 individuals make up our teams across Colorado. We inspire and develop our talent with internship opportunities, an in-house training program and 100% company paid apprenticeship programs in sheet metal, pipefitting, plumbing and service. We also provide specialty training on topics such as medical gas certifications, DORA required Plumbing continuing education classes, various vendor trainings, CPR/First Aid and others. We also offer soft skill classes on topics such as Bias & the Brain (The Inclusion Series), Building a Culture of Trust, Navigating Conflict, and others. High-quality training enables our team members to exceed expectations in their roles and fuels the passion behind our company.
We are proud to of the amazing projects we have completed in our communities. This list includes projects such as McGregor Square, UCCS Hybl Sports Medicine & Performance Center, AIMS Community College Welcome Center, Vail Health, Grand Colorado Peak 8 at Breckenridge Ski Resort, NREL and many more.
Working for MTech provides the opportunity to work on a variety of different projects such as Healthcare, Higher Education, Data Centers, Cleanrooms, Office Buildings, Multi-Family, Biotech & Pharmaceuticals, and others.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position takes place in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
MTech Mechanical is an EEO Employer and does not discriminate based on age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
How to Apply: If you are interested in this role or any others at MTech, please visit www.mtechg.com to apply.
Approximately 500 individuals make up our teams across Colorado. We inspire and develop our talent with internship opportunities, an in-house training program and 100% company paid apprenticeship programs in sheet metal, pipefitting, plumbing and service. We also provide specialty training on topics such as medical gas certifications, DORA required Plumbing continuing education classes, various vendor trainings, CPR/First Aid and others. We also offer soft skill classes on topics such as Bias & the Brain (The Inclusion Series), Building a Culture of Trust, Navigating Conflict, and others. High-quality training enables our team members to exceed expectations in their roles and fuels the passion behind our company.
We are proud to of the amazing projects we have completed in our communities. This list includes projects such as McGregor Square, UCCS Hybl Sports Medicine & Performance Center, AIMS Community College Welcome Center, Vail Health, Grand Colorado Peak 8 at Breckenridge Ski Resort, NREL and many more.
Working for MTech provides the opportunity to work on a variety of different projects such as Healthcare, Higher Education, Data Centers, Cleanrooms, Office Buildings, Multi-Family, Biotech & Pharmaceuticals, and others.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position takes place in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
MTech Mechanical is an EEO Employer and does not discriminate based on age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
How to Apply: If you are interested in this role or any others at MTech, please visit www.mtechg.com to apply.
Salary : $22 - $29
