What are the responsibilities and job description for the Desktop Support Engineer position at MTK Technologies LLC?
Job Details
Job Title: Desktop Support Engineer
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: IT Manager / IT Support Lead
Job Summary:
We are looking for a skilled Desktop Support Engineer to provide technical assistance to our users. You will help install, upgrade, and troubleshoot hardware and software systems, and ensure optimal performance of end-user devices.
Key Responsibilities:
Provide technical support for desktops, laptops, printers, and other peripherals.
Respond to service requests via phone, email, or in person in a timely and efficient manner.
Troubleshoot system and network issues (Windows/Mac OS, LAN, Wi-Fi, etc.).
Install, configure, and maintain software and hardware components.
Assist with onboarding and offboarding employees by setting up and decommissioning workstations.
Maintain IT documentation including asset inventory and user guides.
Escalate unresolved issues to appropriate internal teams.
Support video conferencing tools and remote access solutions (VPN, RDP, etc.).
Ensure security and privacy of networks and computer systems.
Perform regular maintenance tasks and system updates.
Requirements:
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Strong knowledge of Windows/Mac OS environments.
Experience with Active Directory, Office 365, and remote desktop tools.
Basic understanding of networking concepts.
Excellent problem-solving and communication skills.
Ability to prioritize tasks and manage time efficiently.
Certification in CompTIA A , Microsoft, or similar is a plus.
Education:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: IT Manager / IT Support Lead
Job Summary:
We are looking for a skilled Desktop Support Engineer to provide technical assistance to our users. You will help install, upgrade, and troubleshoot hardware and software systems, and ensure optimal performance of end-user devices.
Key Responsibilities:
Provide technical support for desktops, laptops, printers, and other peripherals.
Respond to service requests via phone, email, or in person in a timely and efficient manner.
Troubleshoot system and network issues (Windows/Mac OS, LAN, Wi-Fi, etc.).
Install, configure, and maintain software and hardware components.
Assist with onboarding and offboarding employees by setting up and decommissioning workstations.
Maintain IT documentation including asset inventory and user guides.
Escalate unresolved issues to appropriate internal teams.
Support video conferencing tools and remote access solutions (VPN, RDP, etc.).
Ensure security and privacy of networks and computer systems.
Perform regular maintenance tasks and system updates.
Requirements:
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Strong knowledge of Windows/Mac OS environments.
Experience with Active Directory, Office 365, and remote desktop tools.
Basic understanding of networking concepts.
Excellent problem-solving and communication skills.
Ability to prioritize tasks and manage time efficiently.
Certification in CompTIA A , Microsoft, or similar is a plus.
Education:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
