What are the responsibilities and job description for the PATIENT EXPERIENCE COACH position at MU Health Care?
Shift: Monday - Friday, 8:00am - 4:30pm
Department: Office of Patient Experience
Compensation:
* Base Pay Range: $59,322 - $96,762, based on experience
ABOUT THE JOB
To improve the patient experience, as measured by Net Promoter Score and HCAHPS data to build stronger relationships between MU Health Care and its patients and families.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.
EMPLOYEE BENEFITS
* Health, vision and dental insurance coverage starting day one
* Generous paid leave and paid time off, including nine holidays
* Multiple retirement options, including 100% matching up to 8% and full vesting in three years
* Tuition assistance for employees (75%) and immediate family members (50%)
* Discounts on cell phone plans, rental cars, gyms, hotels and more
* See a comprehensive list of benefits here.
DETAILED JOB DESCRIPTION
Observe and coach physicians, nurses and staff to improve empathy and social skills, including listening, communicating and demonstrating compassion/respect in order to better connect with patients and families.
Assist leading Patient and Family Advisory Committees (PFACs) by creating a group that fosters meaningful change and is fulfilling to its participants.
Lead the rounding initiative by training, tracking, and encouraging nurse leaders to round and build relationships with the patients in their units.
Lead and champion the usage of the Clinician Experience Project, which promotes provider wellness and patient connection.
Speak at physician and nursing orientation sessions, communicating our patient experience philosophy and framing our purpose and mission.
May complete unit/department specific duties as outlined in department documents.
REQUIRED QUALIFICATIONS
Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Three (3) years of experience in health care.
PREFERRED QUALIFICATIONS
Associate's degree or bachelor's degree in nursing.
Experience in an academic hospital or health system.
Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs.
This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
Salary : $59,322 - $96,762
