Resort, Front Desk Agent

WE'RE DOUBLING DOWN ON YOUR FUTURE  

• Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO 

1. Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.  
2. Checking guests in on arrival and out on departure.  
3. Posting charges to appropriate guest accounts.  
4. Assisting guests with disabilities.  
5. Manage online, phone, and in-person, room reservations.  
6. Arrange specialized services for VIP customers.  
7. Operating switchboard and assisting with inquiries.  
8. Collaborating and communicating with other internal departments to ensure guest satisfaction.  
9. Complying with company procedures and safety policies.  
10. Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.   
11. Perform other duties as assigned.  

WHAT YOU’LL BRING  

• 2 (two) years of customer service experience.  
• 1 (one) year of luxury hospitality experience.   
• Tribal gaming experience a plus.  

HOW YOU’LL BE SUCCESSFUL  

• Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro.  
• Ability to multitask in a fast-paced environment.   
• Ability to solve client issues in a friendly and timely fashion.  
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently. 

 WHAT TO EXPECT 

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights to support a 24/7 operation. 
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. 
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. 
• Genuine & Pride - As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together. 
• Guest-Centered Hospitality - Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in. 

 MISSION 

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.  

 VISION 

We exist to create unforgettable entertainment experiences!  

 VALUES  

• Wisdom: Learn, Share, Grow  
• Respect: Earn it, Show it  
• Integrity: Earn Trust Through Honesty  
• Fun: Bring Smiles to Everyone