What are the responsibilities and job description for the Resort, Front Desk Supervisor position at Muckleshoot Casino Resort?
WE'RE DOUBLING DOWN ON YOUR FUTURE
- Competitive salary starting at $26.35/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B).
WHAT YOU’LL DO
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
- Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
- Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
- Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
- Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
- Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
- Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
- Assist in managing room availability to optimize revenue and occupancy.
- Manage guest payments, process invoices, and manage the cash drawer accurately.
- Prepare daily financial reports and reconcile discrepancies as needed.
- Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU’LL BRING
- Minimum of two (2) years of luxury hospitality experience required
- Minimum of one (1) year of supervisory experience required
- Proven experience in Front Desk or Guest Services operations required
- Bachelor’s degree in hospitality management or related field a plus!
- Tribal gaming experience a plus.
HOW YOU’LL BE SUCCESSFUL
- Knowledge of resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro etc.
- Knowledge of local attractions and amenities to assist guests effectively.
- Knowledge of practices and procedures of the hospitality industry.
- Skilled in Microsoft Office and other related applications.
- Ability to solve client issues in a friendly and timely fashion.
- Ability to work shifts, including weekends and holidays.
- Ability to anticipate guest needs as well as team needs.
- Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
- Ability to multitask and remain positive and focused in a fast-paced environment.
WHAT TO EXPECT
- Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
- Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
- Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor..
Salary : $26
