What are the responsibilities and job description for the Resort, Spa Receptionist (Part-Time, Weekends) position at Muckleshoot Casino Resort?
WE'RE DOUBLING DOWN ON YOUR FUTURE
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Competitive salary at $19.61/hr. with discretionary performance bonuses 2x a year!
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Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU’LL DO
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example.
- Provide guests with exceptional spa services, including massages, facials, body treatments, and other spa services.
- Promote spa services and products to guests and provide information about the benefits and features of each service.
- Monitor and respond to guest feedback, ensuring that guest satisfaction is always maintained.
- Consult with guests to determine their individual needs and preferences and recommend appropriate services and products.
- Check in guests and confirm appointments in a timely and friendly manner and manage reservation software.
- Accurately process guest payments.
- Participate in marketing and promotional activities as needed.
- Maintain a clean and organized spa environment, ensuring that all equipment, supplies, and amenities are well-stocked and in good condition.
- Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU’LL BRING
- Minimum of 1 (One) year of experience in a luxury spa setting.
- Minimum of 1 (One) year of customer service experience.
- Tribal gaming experience is a plus.
HOW YOU’LL BE SUCCESSFUL
- Knowledge of computers and relevant POS applications.
- Knowledge of spa products and services
- Ability to anticipate client needs.
- Ability to multitask with a high level of attention to detail.
- Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
- Ability to remain positive and focused in a fast-paced environment.
- Skilled at maintaining a calm and professional demeanor in a fast-paced environment.
WHAT TO EXPECT
- Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
- Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
- Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
Salary : $20
