Rooms Quality Control - Muckleshoot Tribal Members Only

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary of $22.67/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. 
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO 

• Exemplifies MCR’s values and sets a great example by always demonstrating excellent guest service and professionalism. 
• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper.
• Manage and inspect daily cleaning of the guest rooms and public spaces to ensure quality standards are met and optimum service is provided to hotel guests.
• Conduct thorough inspections of guest rooms to ensure they are properly cleaned, organized, and maintained according to the hotel's standards including but not limited to cleanliness, proper arrangement of furniture, functioning appliances, and amenities.
• Prepare regular reports for management regarding the cleanliness and maintenance of rooms.
• Verify that all amenities, such as towels, linens, toiletries, and other supplies, are adequately stocked in each room.
• Assess the quality and condition of these items to ensure they meet the hotel's standards.
• Partner with management to respond to guest complaints or concerns related to the cleanliness or condition of their rooms.
• Assist in training new housekeeping staff members on cleaning techniques, standards, and procedure their rooms' cleanliness or conditions.
• Provide guidance and supervision to ensure consistent quality across all rooms.
• Collaborate with the housekeeping department, front desk staff, and other relevant departments to ensure efficient communication and coordination.
• Relay important information regarding room status, maintenance needs, and guest requests.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

WHAT YOU’LL BRING 

• 2 (Two) years prior hotel housekeeping experience including knowledge of cleaning procedures, practices, and handling of chemicals.
• 1 (One) year in a supervisory role of a multi-person team; preferably on a housekeeping team.
• 1 (One) year of experience in hospitality or guest services.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of health & safety standards, and safety regulations as required.
• Ability to exhibit excellent communication skills; both oral and written. Read, write, and speak English fluently.
• Ability to push and/or pull equipment weighing up to 50 lbs. with or without reasonable accommodation.
• Ability to achieve positive results in a high-pressure, high-volume, and fast-paced work environment.
• Skilled in using Microsoft Office Suite and applicable event software.
• Skilled in demonstrating position-specific knowledge which must include knowledge of menu items, food preparation, and presentation, as complete knowledge of all room set-ups, table set-ups, and catering procedures.

WHAT TO EXPECT

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

MISSION

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspiring team members to deliver exceptional guest experiences.

VISION

We exist to create unforgettable entertainment experiences!

VALUES

• Wisdom: Learn, Share, Grow
• Respect: Earn it, Show it
• Integrity: Earn Trust Through Honesty
• Fun: Bring Smiles to Everyone

Salary : $23