What are the responsibilities and job description for the National Account Support Specialist position at Mud Pie, LLC.?
Join our Mud Pie in-house national accounts team! Key responsibilities include overseeing order fulfillment, managing sample requests and fulfillment, supporting sales staff with travel and presentation needs, tracking department goals and providing item setup and customer support. This position requires strong organizational, analytical and communication skills with proficiency in Microsoft Office (particularly Excel). This position demands effective multitasking and problem solving abilities in a fast-faced environment that is highly interactive with all areas of the company.
Essential Duties and Responsibilities:
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Essential Duties and Responsibilities:
- Planning and management of in-house national accounts
- Work closely with operations team to ensure all assigned accounts’ orders process on time and meet any additional added services as outlined in each customers vendor guide
- Follow Key Account orders, auditing cartons, checking for correct labeling in order to reduce warehouse errors and chargebacks from major accounts
- Coordinate with warehouse and VAS (Value Added Services) teams for order processing
- Sample management
- Customer sample placement, packing shipment, tracking, etc
- Travel samples: Pull/pack/track/return
- Travel Support
- Sample shipment/tracking
- Line sheets/binding
- Presentations, etc
- Department goal tracking
- Monthly management of Goal tracker
- Item setup and customer support
- Market recaps/images
- Item set ups
- Web account support (images, copy, dimensions, etc.)
- Rep samples/road kits/showroom sample orders
- Line Sheet updates
- Bachelor's Degree and 1-2 years work experience as an administrative assistant or in a sales support position
- Expert level competency in Microsoft Word, Excel (VLOOPUP and pivot tables) and PowerPoint
- Ability to effectively communicate both verbally and written (internally and externally)
- Strong Organizational, analytical and presentation skills
- Time management/multi-tasking skills - must be able to work at an extremely fast pace and manage multiple projects at the same time to meet required deadlines
- Ability to proactively solve problems within area of responsibility and find solutions independent of the involvement of superiors
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