What are the responsibilities and job description for the Production Support Lead - Credit Card Experience position at Mudrasys?
Job Details
Position: Production Support Lead-Credit Card Experience
Location: Chicago IL ( Hybrid) Duration: 6- 12months
Job Description:
Job Description:
- Addressing technical and functional issues raised by Partners, Account Executives, and other support teams.
- Engage with partners, service providers and other support teams to facilitate the resolution of incidents and seeking any help required.
- Independently handling business/tech queries on Authorization, Clearing & Settlement, Disputes, Dynamic Key Exchange & Networking interfaces by accessing various database, knowledge articles & tools like Splunk etc.
- Work closely with the 'Products' team to understand new services and features, providing valuable feedback. (e.g. DPAS, ProtectBuy (3D Secure))
- Integrate with other ICS teams to support automation, report generation, adhock batch monitoring activities.
- Manage both internal and external stakeholders, ensuring auditing and process compliance reporting are conducted effectively.
- Automation activities (MS Power automate, Xls & python).
Skills Required -
- In-depth understanding of Cards functionality like Auth Transaction Flow, Clearing, Settlement, Dispute, Chargeback life cycle, Pre-Auth, etc as well as ISO8583 standards.
- Understanding of card fraud processing.
- Good experience is working with production support teams and use the tools effectively.
- Strong Experience in Client management activities.
- Good knowledge in writing SQL Queries and UNIX Commands.
- Excellent coordination and communication skills
- Should have good expertise in Excel, PowerPoint and basics of Data Visualization
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