What are the responsibilities and job description for the Customer Service Representative position at Muhr und Bender KG?
About Mubea
Since 1916 Mubea, a German, family-owned automotive supplier, has focused on lightweight construction for heavy-duty suspension components and related products. We are the market leader in many segments of the spring industry supplying the world car manufacturers and leading Tier 1 system suppliers. Mubea leads in innovation, design, development, and production of engine, suspension, transmission and body components. Our international standards are based on our technological developments and the most important objectives of the automobile industry: the sustained reduction of fuel consumption and emission levels. For more information visit www.mubea.com.
Job summary
Handles customer orders, complaints, and questions. Updates customer systems and communications to identify shipping requirements.
Duties and Responsibilities
• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service. • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. • Works closely with production management and line supervisors to determine status of parts needed and if necessary, communicate with customers any concerns that may arise from production or shipping problems. • Works daily with the AS-400/SAP system to review customer needs and report weekly needs of customers. • Continuously monitors DDL system for all production and service parts to ensure proper safety inventories are being maintained. • Assists in shipping functions when necessary. • Records and enter customer orders that are not EDI. • Enters purchase request orders and packing slip data into XPPS. • Retrieve’s information using customer DDL and SMART systems. • Compiles and produces necessary customer paperwork for prototype and service orders.
Your profile
• To perform this job successfully, an individual should have knowledge of: Internet software and Microsoft Excel, Access, PowerPoint, and Word Processing software. • Must be proficient with fax machine, photocopier, scanner, video conferences and telephone systems. • Visibility or work requires attention to detail, excellent organizational skills, and discretion with confidential information. • Must be proficient in keyboarding and good spelling, punctuation, grammar, and oral communication.
What we offer
In addition to a competitive pay structure, Mubea offers a comprehensive benefits package that includes: medical, dental and vision insurance coverage, onsite medical facility for employees and dependents, life insurance, matching 401(k) program, tuition reimbursement, and paid time off.
Job Reference: NAM01514
