What are the responsibilities and job description for the Service Advisor position at Muller Honda of Gurnee?
Responsibilities:
- Meet with customers and determine their needs for repair and service of their vehicle issues.
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate
Requirements:
- High School Diploma or equivalent.
- Automotive service advisor experience is preferred.
- Problem-solving skills.
- Customer Service experience.
- Ability to multitask.
- Xtime and DealerTrack knowledge is a plus, but not required.
Job Type: Full-time
Pay: $65,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- Dental Insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Gurnee, IL 60031 (Preferred)
Work Location: In person
Salary : $65,000 - $115,000
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