What are the responsibilities and job description for the Service Advisor position at Willkomm's?
Description :
Willkomm's TA Truck Service is a 24 hour facility with six service bays in operation. Our mechanics provide service repairs and maintenance for the customer in a professional and timely manner.
Report to the Division Leader and Shift Manager. Actively listens to the customer's truck concerns and effectively communicates a solution, in a timely manner. Responsible for providing quality customer service and getting the driver safely back on the road.
Essential Functions :
- Advise customers about necessary service for routine maintenance.
- Listens and interacts with customer to help Identify the mechanical problem.
- Confer with customers about inspection results and recommend corrective procedures.
- Prepare work orders for needed repairs and service.
- Explain the work performed and the charges to the customer and take payment for services rendered.
Non-Essential Functions :
Requirements :
Must be self-motivated, organized, maintain a positive attitude and professional behavior when interacting with customers and co-workers. Must be able to walk, stoop, bend and stand for a long period of time during his or her shift and lift up to 50 pounds. Must have efficient multi-tasking and time management skills. Must have reading comprehension, writing, speaking and active listening skills.
You may be asked by your leader to perform other duties that are not listed above. You will be evaluated, in part, on your performance of the tasks. The employer has the right to revise this job description at any time.
Additional Info : We offer :
