Service Advisor

Semersky Enterprises, INC DBA Chevy Exchange is looking to add a Service Advisor to our excellent team of professionals. Chevy Exchange is a family owned and operated business and is one of the nation's top auto groups. We offer a high end experience for our customers and put a focus on exceptional service.

We offer competitive pay, a robust benefits package including medical, dental, and vision insurance and life insurance with the opportunity to participate in our 401k plan. Additionally, we offer the option to buy into other benefits such as Short Term Disability, Long Term Disability, Critical Illness, and Accident Insurance.

This is an hourly plus commission role, with hourly pay between $17.00-$18.00 and monthly commission of 1% of department sales

Job Title: Service Advisor

Department: Service

Job Summary

The role of the Service Advisor is to provide high quality customer service within the Service Department of The Exchange Group. This position reports directly to the Service Manager. The Service Advisor is the first point of contact for all clients seeking repair. The incumbent for this position must promote the organizations mission and values. S/He is responsible for ensuring that all clients are provided with a quality experience while also working to upsell and drive the sales of the service department. The Service Advisor is responsible for ensuring that clients are aware of the cost of service as well as the projected amount of time required to resolve the issue. The Service Advisor will be responsible for ensuring accurate notation and logging of all service records with high attention to detail. The incumbent will possess the ability to communicate effectively both orally and written and will possess the ability to comprehend written and spoken language. The Service Advisor is required to demonstrate effective time management skills as well as excellent customer service skills. Additionally, the Service Advisor will possess a foundational knowledge of technology.

Task Statements:

• Greet clients upon arrival to service department in a friendly and welcoming manner.
• Schedule service appointments.
• Check client vehicle for any damage, mileage, and VIN to ensure accurate maintenance records.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepares a repair order showing time, cost, and labor estimates for service
• Writes a brief description of the customers concern on the repair order to help the technician locate the problem
• Explains the work performed and the repair order charges to the customer
• Handles customer complaints
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician
• Refers to service history, inspects vehicle, and recommends additional needed service
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate
• Keeps service department forms, menus, and pricing guides up to date
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process
• Drive sales for the Service Department through upselling services.
• Maintain high customer satisfaction rates.
• Ensure accurate documentation of all services rendered.

Working Conditions:

The Service Advisor will be expected to stand for prolonged periods of time and will be expected to utilize various modes of technology to complete all assigned work. The environment of the Service Department can be loud at times but will maintain a reasonable volume throughout the day.

CDK Experience preferred, not required, excellent, written and oral skills, customer service and friendly outgoing individuals needed to join our growing North Shore Chevrolet Dealer - Proud Member of The Exchange Auto Group. competitive benefits, 401k, great work environment.

• CDK Experience preferred, but not required
• Excellent, written and oral communication skills
• At least 3-5 years customer service experience

Monday-Saturday Schedule with a day off during the week.