Case Manager 1

Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $22.90 - $28.05 Hourly Department: Department of County Human Services (DCHS) Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): July 26, 2022 The Opportunity: Pay Range: $22.90 - $28.05 Hourly Overview Do you enjoy helping a diverse community in a fast paced team environment? Department of County Human Services Aging, Disability & Veterans Services Division's mission is to promote independence, dignity, and choice in the lives of older adults, persons with disabilities, and veterans. As a Case Manager 1, you are determining initial and ongoing financial eligibility for Supplemental Nutrition Assistance Program, Medicaid programs, Temporary Assistance for Needy Families, and Employment-Related Day Care. You are a customer service expert, delivering benefit eligibility information with a trauma-informed lens. As a Case Manager 1 you will be using a wide variety of computer software programs along with implementing process improvement changes. Applications for first consideration will be reviewed Monday, June 27, 2022. Applications for second consideration will be reviewed Monday, July 11, 2022. Applications for third consideration will be reviewed after the July 26, 2022 closing date. (all qualified candidates are encouraged to apply without delay). We currently have vacancies at the following sites: Mid County Branch - 10615 SE Cherry Blossom Dr., Portland, OR 97216 West Branch - 209 SW 4th Ave, Portland, OR 204 North/Northeast Branch - 5325 NE Martin Luther King Blvd, Portland, OR 97211 This Work Matters - watch our video to learn more. Please see Application Tips for more information on how to apply. Primary responsibilities include: Understand and apply Federal and State guidelines for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Employment-Related Day Care (ERDC), and Medicaid programs, including Oregon Health Plan, Medicare Savings Plans (QMB/SMB/SMF), Title XIX, and Employed Persons with Disabilities Conduct in-person, telephone, and field interviews with clients/applicants, and as necessary, with the applicant/recipient's relatives, guardians, and/or representatives to determine initial and ongoing eligibility for programs Accurate, appropriate, and timely data entry into various state computer systems to generate correct benefits Communicate effectively to maintain a shared caseload setting Record information, complete tasks, and respond to client inquiries Assist clients in the selection and use of health plans Make referrals as appropriate to internal and external community partners and organizations Successful case managers have: Respect and appreciation for ethnic and cultural diversity Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity Ability to multitask, prioritize, and stay current on clerical tasks Strong interpersonal, communication, and organizational skills Ability to make decisions based on specific rules and regulations Ability to complete work using standard software tools To Qualify We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values Education/ Training: High school diploma or GED Experience: Two (2) years of paraprofessional level experience providing assistance and services to human services/social service clients, including older adults and persons with physical, developmental and/or multiple disabilities Must pass a criminal background check *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment. Screening and Evaluation The Application Packet: Only apply once for this opportunity. Your completed application must include the following: A completed online application and/or resume. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. If applicable, please submit documentation for veterans’ preference. Note: The application or resume should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -- We will not review attached files that are not your resume, or documentation that establishes your eligibility for veterans' preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments. Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following: Navigate to your profile in Workday (see: My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.). When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter. External applicant: When completing the application in Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter. Do not click the “Submit” button before you upload your documents. After You Apply: Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes. Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes. Check both your email and Workday account for updates regarding this recruitment. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Consideration of top candidates - Eligible candidates are those who meet the minimum qualifications and submit a completed online application. Those candidates will be selected at random using a scientific method. Candidates drawn in the random pool may be offered a phone screen and/or in-person interview as positions become available. Background and reference checks Please note: Application information may be used throughout the entire selection process. This process is subject to change without notice. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Jon Marquardt Email: jon.m.marquardt@multco.us Phone: 1 (503) 9888647 x88647 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6298 - Case Manager 1