What are the responsibilities and job description for the Technology Support Technician position at Multi-Location?
DESCRIPTION
Provides support with the integration and effective use of technology for stakeholders. The employee's work is performed under the direction of the Director of Technology.
QUALIFICATIONS
- Graduation from high school with relevant coursework completed at high school or college level.
- Previous relevant work experience preferred.
- Requires a valid driver’s license to perform assigned duties at various locations district wide.
- Ability to work independently with minimal supervision.
- Good customer service skills.
- Physical condition that will permit heavy lifting and pushing, reaching, stooping, climbing ladders, etc.
TERMS OF EMPLOYMENT
Immediate Supervision: Director of Human Resources
Contract: 12 months
FLSA Status: Exempt
ESSENTIAL DUTIES
- Routinely performs basic Tier I support which includes, but is not limited to understanding the problem, confirming configurations are correctly set-up and/or defined, isolating and diagnosing the problem, and providing solutions to the problem. This may include implementing a solution or elevating the problem to higher Tier support.
- Performs basic installation, configuration, troubleshooting and repair of software and/or hardware.
- Provides basic first line Tier I support to end users in departments district wide to ensure proper computer, peripheral and wireless device operation so that end users can accomplish work tasks and support customers.
- Responds to routine requests via Help Desk call in and/or the current work order system for current standard office software, help desk specific software, commercial off the shelf software and enterprise software.
- Responds to routine requests via Help Desk call in and/or the current work order system for break/fix; password resets; how to use and users’ basic issues with equipment, common business software, office software, related peripherals, wireless devices, phones, connectivity issues, etc.
- Manages network accounts using network management tools such as Active Directory or Google Admin which includes creating, editing, deleting, moving accounts and basic troubleshooting and issue resolution related to access rights.
- Checks for computer viruses and eliminates viruses and restores secure computer functioning.
- Assist with networking projects in direct support of the Network Specialist.
- Completes the summer Chromebook refresh project each year for the 1 to 1 Chromebook Initiative.
- Creates and maintains accurate documentation, paper and electronic records including the current work order system for managing IT Help Desk ticket requests.
- Maintains a current working knowledge of hardware, software, related peripherals, phones and wireless devices.
- Works with more senior IT staff to resolve non-routine issues, which may include referring non-routine issues to the Director of Technology or more senior IT Staff for a resolution.
- Attends all scheduled training and meetings.
- Performs other duties as assigned.
This job description in no way states or implies that these are the only duties that will be performed by this employee. The teacher shall be required to follow any other instructions and to do any other related duties as assigned by the Principal or designee. King William County Public Schools reserves the right to update or change this job description and related duties at any time.
APPLICATIONS: Applications may be completed online at King William County Public Schools www.kwcps.k12.va.us. All candidates must submit an application. Current employees must submit an application. Individuals who do not meet the minimum qualifications of the position or who fail to submit all requested information by the deadline date will not be considered.
BACKGROUND SCREENING: The selected candidate will be required to pass a criminal history background check (fingerprinting).
For additional information please contact:
Mrs. Tina Rudd, Director of Human Resources
King William County Public Schools
P.O. Box 185; King William, VA 23086
Office: (804) 769-3434
Fax: (804) 769-3312
Email: trudd@kwcps.k12.va.us
King William County Public Schools does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, or other basis prohibited by state law relating to discrimination in its employment practices or educational programs and activities, as required by Title VI, Title IX and Section 504.
