What are the responsibilities and job description for the Customer Success Lead position at Multi-Pak Packaging?
Job Overview
The Customer Success Project Manager will work closely with the Vice President of Business Development to onboard new accounts and customers. The project manager will act as a liaison between newly onboarded customers and internal teams within Multi-Pak Packaging.
The project manager will be responsible for managing the launch of products, including creating project timelines, setting up documentation required for production, managing customer open order reports, forecasting expected sales, and overall ensuring a successful launch. In instances where pre-market testing and/or packaging trials are required, the project manager will coordinate all aspects, including outlining the project scope, working alongside procurement to ensure needed componentry is available, assisting with production execution, and communicating results and next steps with internal/external stakeholders as appropriate.
