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Patient Access Services

MultiCare Health System
Spokane, WA Full Time
POSTED ON 1/7/2025 CLOSED ON 2/7/2025

What are the responsibilities and job description for the Patient Access Services position at MultiCare Health System?

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.


FTE: 1.0, Shift: Days, Schedule: Mon- Fri, 8am - 5pm

Position Summary

The Director of Patient Access Services is responsible for the development, implementation and overall operations of Patient Access Services for an assigned region to ensure programs align with strategic initiatives which include creating the ideal patient experience, data quality and optimal revenue recovery. The director oversees delivery of services through a collaborative access team that provides user-friendly services to patients, payers, physicians and other health care professionals to facilitate seamless patient access to the MultiCare system; avoids bad debt related to unauthorized hospitalizations or procedures, un-sponsored care or incorrect patient payer or demographic data; enhances customer satisfaction with access services; works with executive leadership, clinical directors and physicians to identify and resolve capacity issues that create barriers to region wide patient flow; assures hospital compliance with Advanced Beneficiary Notification (ABN), Medicare as a Secondary Payer (MSP), Advanced Directives, Patient Bill of Rights, medical necessity, observation status and other regulatory guidelines. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

  • Bachelor's or Master's Degree in Business Administration, Health Care Administration, or Clinical Administration preferred
  • Eight (8) years of acute care hospital or health system access services experience and mastery of the Access Services function
  • Five (5) years of experience in a managerial or supervisory capacity

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

  • Belonging: We work to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes "America's Best Employers by State" in 2023
  • Technology: "Most Wired"health caresystem 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $102,567.00 - $147,607.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.


MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

 

Salary : $102,567 - $147,607

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