ServiceNow ITOM Architect

Title : ServiceNow ITOM Architect (Associate Director)

Location : Dallas Tampa McLean, VA

RESPONSIBILITIES:

• Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
• Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
• Lead efforts related to consuming additional data sources into the CMDB
• Work collaboratively across business and technology services to evolve and mature CMDB
• Key SME on various company-wide and IT initiatives which have a CMDB impact
• Communicate changes to discovery that will impact the SACM data or processes
• Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
• Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
• Develop and implement new discovery patterns
• Drive discovery remediations and/or troubleshooting efforts either on request or proactively
• Provide visibility to performance and issues related to discovery
• Provide direction and support to junior team members
• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior

QUALIFICATIONS:

• Minimum of 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
• Proven track record of maintaining and enhancing existing ServiceNow discovery
• Experience with initial deployment(s) of ServiceNow discovery
• Experience with discovery in a hybrid environment
• SME-level understanding of ServiceNow CMDB hierarchy
• Familiarity with Common Service Data Model (CSDM)
• Familiarity with Service Mapping is a plus
• Knowledge of the Agile methodology
• Knowledge of scripting languages including PowerShell or Bash
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
• ITIL certified (Foundation v3 or v4)
• ServiceNow Discovery certification
• Experience in a regulated industry is a plus
• Preferred certifications:
• Service Mapping
• AWS certification

Job Type: Full-time

Pay: $160,000.00 - $170,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• ServiceNow: 10 years (Required)
• ITOM: 10 years (Required)
• ServiceNow discovery: 7 years (Required)
• Subject Matter Expert: 7 years (Required)
• Common Service Data Model: 8 years (Preferred)

Work Location: In person

Salary : $160,000 - $170,000