MLS Administrator

POSITION SUMMARY:

The MLS Administrator will be responsible for managing and maintaining the multiple listing service (MLS) database, ensuring the accuracy and integrity of property listings, facilitating communication between members, and providing technical assistance and troubleshooting guidance for MLS-related inquiries and ancillary services.

ESSENTIAL FUNCTIONS:

• Serve as the primary point of contact for real estate agents, brokers and affiliates seeking assistance with our MLS platform and various third party integrated systems.
• Provide timely and accurate technical support via phone and email, addressing inquiries related to system functionality, data entry, troubleshooting, and billing/account management.
• Guide users through the MLS platform features, tools, and best practices to optimize their experience and productivity.
• Diagnose and resolve technical issues reported by users, escalating complex issues to the appropriate internal teams for further investigation and resolution.
• Maintain comprehensive knowledge of our MLS platform and stay informed about updates, enhancements, and new features to effectively support users.
• Identifies and successfully resolves MLS listing problems. A data monitoring system is utilized to audit MLS Data against MLS Rules and Regulations.
• Ensures Chief Executive Officer (CEO) or MLS VP is informed of any problem with the system or membership.
• All other duties as assigned by the Chief Executive Officer (CEO) or MLS VP

QUALIFICATIONS:

• Proficient in technology, Microsoft Office Suite, and other office application programs
• Proficient understanding of MLS systems and real estate industry standards and practices. (i.e. Paragon MLS System, Supra eKEY and Keybox Systems, MLS Tax Suite, ShowingTime, Realtor Property Resource (RPR), zipForm Transactions).
• At least one year of experience in the real estate business, or a vast knowledge thereof
• Highly effective at “multi-tasking”
• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively
• Ability to adapt and embrace new technology and product offerings
• Excellent written and verbal communication skills
• Attention to detail and extremely organized
• Exceptional customer service and support skills
• A good team player

Job Type: Full-time

Work Location: In person