Claims Client Manager

Company
Munich Re America
Location
Chicago , United States

We’re adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. We will consider a range of reinsurance and/or relevant insurance experience for this role and the offer will be commensurate with that.

The Company

Munich Re US (MR US) offers the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead

Key to the achievement of our goals to become a digital enterprise which leverages data analytics in order to make decisions about current and future risks, you’ll be empowered and expected to support and add to our culture of innovation and the vision for the future of insurance.

The Property Claims Client Manager will deliver comprehensive Claim expertise throughout the entire Munich Re Claim Organization in order to lead efforts to provide significant financial contributions in core claim handling, strong relationship building in external client management, timely and insightful internal business support and competitively distinguishing Claim products and services.

Responsibilities:

• Expertly manage all aspects of the most complex, challenging and high exposure first party insurance claims, including general property, energy, and engineering lines of business; including by preparing strategies for settlement negotiations, mediations, arbitrations and/or trials.

• Build strong relationships with, anticipate challenges of and provide creative solutions for insureds; serve as a focal point of contact in coordinating MR US actions with respect to clients’ property, energy, and engineering claim activity, consistent with the client centric focus of the MR Group, Business Units and Corporate Centers.

• Professionally represent Corporate Claims and the company in meetings with external clients, other Munich Re Group entities, and industry groups, and do so in a manner that favorably reflects upon Munich Re and/or distinguishes Munich Re from its competitors.

• Develop and maintain a systematic process for clearly and effectively communicating insights and feedback regarding specific and general coverage, loss, line of business, pricing, and/or risk characteristics to underwriters, actuaries and any other related claim personnel.

• Prepare curriculum and facilitate training efforts within and outside the Company, and serve as a technical expert, coach and resource to all employees.

• Influence without authority and create a team oriented environment, lead by example and promote and encourage change to enhance the process of achieving MR US goals and scorecard objectives, both on an individual and team level.

• Be a self-starter with a focus on client centricity, continuous improvement and excellent communication and collaboration skills.

• Manage various special projects developed through own initiative and/or as determined by Manager and deliver timely results with well supported recommendations.

Qualifications:

• 10 years’ experience in handling and managing large Corporate property/energy/engineering insurance losses

• Extensive understanding of first party insurance coverage interpretation, loss reserving, loss report analysis, litigation management and client relationship administration

• Working knowledge of other functions within the insurance operation and an affinity for the legal and technical aspects of insurance claims, analytical skills and the ability to present complex matters in a concise and easy to understand way

• Possesses an in-depth understanding of industry issues through participation in trade and industry group activities and is able to effectively share gained knowledge

• College degree required and advanced educational degrees or industry designations and/or certifications preferred

• Adept at understanding, embracing and championing change and a shared strategy

• Strategic thinking aimed at being solution oriented and results focused

• Excellent written and oral communication with exceptional overall human interaction skills

• Client centric focus along with a self-motivated ability to exercise superb and decisive independent judgment

• Proficiency with Microsoft software (Word, Outlook, Excel) and other computer applications including basic data analysis

• Willingness to travel in comprehensive service of clients’ and the Company’s needs

The Company is hiring this role in Chicago, IL. The salary range posted below applies to the Company’s Chicago location.

The base salary range anticipated for this position is $174,200 - $255,400 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

The salary estimate displayed represents the typical salary range for candidates hired in this position in Chicago. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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