What are the responsibilities and job description for the Customer Service Representative position at Munich Re?
Location : Hybrid schedule (typically within 60 miles) or potential option for Remote (discussion during interview if 60 miles from the office)
Non-Exempt position
Hours : 11 : 00 am to 8 : 00 pm Eastern Time
Recruiter : Sonya Fischesser
Start date :
American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $1.9 billion.
Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.
Purpose :
Provides customer service to policyholders and agents by providing answers to customer inquiries and quotes. Focuses on a satisfying experience for customers by displaying a knowledgeable, helpful, & positive attitude.
Roles & Responsibilities :
- Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Uses multiple computer applications
- Actively participates and involvement in department initiatives and goals
Required Technical Skills :
Required Core Competencies :
This role requires remote internet speeds of 20 Mbps upload and 10 Mbps download. Successful applicants working remotely may be required to perform, and share, the results of an internet speed test.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits :
In addition to the above insurance offerings, our employees also enjoy :
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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