Manager, Asset Recovery

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Asset Recovery Manager is responsible for overseeing all aspects of charge-off management, recoveries, and bankruptcy recoveries to optimize financial performance and mitigate losses. This role will focus on thought leadership by leveraging data-driven strategies, industry best practices, and cutting-edge recovery techniques. The ideal candidate is a visionary leader who can drive continuous improvement, enhance member engagement, and maximize recoveries while maintaining compliance with regulatory standards.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Develop and implement innovative recovery strategies that drive financial results and optimize recoveries.
• Serve as a subject matter expert in asset recovery, identifying emerging industry trends and recommending best practices.
• Optimize internal workflows to enhance efficiency and reduce financial losses related to repossession and collateral disposition.
• Stay ahead of industry trends, regulatory changes, and best practices to continuously refine charge off and recovery operations.
• Oversee the charge-off process, ensuring timely and accurate reporting.
• Implement effective post-charge-off recovery strategies, including legal actions, collection agency partnerships, and internal recovery efforts.
• Optimize the use of technology and analytics to improve recovery rates and reduce losses.
• Lead the bankruptcy recovery process, ensuring compliance with federal and state regulations.
• Work closely with legal counsel and third-party agencies to maximize recoveries from bankruptcy cases.
• Maintain accurate records and reporting related to bankrupt accounts.
• Develop and track key performance indicators (KPIs) to measure effectiveness and drive continuous improvement.
• Ensure compliance with federal, state, and industry regulations, including FDCPA, CFPB, and bankruptcy laws.
• Train and develop team members, fostering a high-performance culture focused on results and member-centric solutions.
• Perform other related duties as requested and special projects as assigned
  
  
  

Qualifications :

• 5 years of experience in asset recovery, charge-offs, and bankruptcy recovery within a financial institution.
• Proven leadership experience with a track record of driving measurable financial results.
• Strong understanding of bankruptcy laws, charge-off regulations, and recovery best practices.
• Experience leveraging data analytics, AI, or technology-driven solutions to optimize recoveries.
• Ability to influence and drive change at an organizational level.
• Exceptional communication, negotiation, and problem-solving skills.
• Bachelor’s degree in finance, business, or a related field preferred.
  
  
  

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
  
  
  

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive Compensation, Medical And Dental Benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $78,400 to $98,000