Manager, Communications

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure

Overview:

The Communications Manager provides leadership and oversight of all corporate communications and public relations, including the development and implementation of an effective communications strategy. The Communication Manager should be comfortable delivering messages through various platforms and be a story-telling guru.

Responsibilities:

• Consult with executive management to develop and drive a multi-channel communications strategy, including procedures and policies for various situations or crises.
• Develop a communications style guide that builds a positive internal brand voice and maintains integrity across channels.
• Assemble and oversee a diverse communications team.
• Prepare and manage all internal corporate communications and public relations materials, including analysis and maintaining an archive of PR materials.
• Conduct quality control across all communications and digital platforms.
• Partner with HR and L&D to develop an internal communication strategy and manage the MCU intranet.
• Assist executive and senior leadership in developing presentations, speeches, award submissions and other corporate communications.
• Track engagement across various platforms with the responsibility to improve engagement numbers through additional or new manners of communicating.
• Responsible for management of the intranet and is its designated administrator.
• Support the communications of the MCU Foundation including social channels.
• Develop relationships with media outlets and external partners.
• Perform other related duties as requested and special projects as assigned.
  
  
  

Requirements:

• Bachelor or advanced degree in communications, journalism, public relations, marketing or related field.
• 10 years of communications experience. Financial services experience is preferred but not required.
• Written, verbal, and digital communications skills.
• Ability to work with corporate management, employees, media and the larger community.
• Proficiency with communication technologies and platforms.
• Impeccable copywriting and copy-editing abilities.
• Fluid writing style. Must be flexible to pivot when needed.
• Excellent verbal communication and presentation skills.
• Experience developing content for social media, web and mobile.
• Proficient in Microsoft Office Suite or other related software.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.
  
  
  

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
• Analytical skills – must solve problems and find the best way to convey a message.
• Creativity – content must be exciting and interesting.
• Organizational sensitivity – must be able to maintain confidentiality.
• Attention to detail – must be thorough and conscientious.
• Leadership and team management skills – must build and maintain a high-performing team.
  
  
  

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive Compensation, Medical And Dental Benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.