What are the responsibilities and job description for the Customer Operations Specialist position at Munro Tailoring?
We're looking for a
Customer Operations Specialist
New York, USA
Would you like to work in the world of made-to-measure? We're looking for a customer service star to join the Customer Operations team at our New York showroom. If you're adaptable and a master multi-tasker - keep reading.
About the job
This is a full-time role, reporting to the Team Leader Customer Operations in Amsterdam. Your purpose will be focused on monitoring and optimizing our customer experience, taking over tasks during the absence of colleagues or whenever the workload requires. You will :
- Respond to customer questions and needs ie. ordering POS Materials and tracking orders
- Deal quickly with complaints, in accordance with discount and remakes guidelines
- Share lessons learned for improvement
- Monitor outstanding and on-hold orders as well as change orders on request
- Ensure borrowed suits are returned properly
- Give discounts to partners and maintain an overview
- Schedule weekly individual meetings to review and follow up on operations with consultants
- Participate in projects to improve operational excellence and increase customer satisfaction
- Work with other departments to align different initiatives
About you
You must have a permit to work and live in the US. You'll ideally have :
About us
Munro Tailoring is the Amsterdam-based clothing company reimagining the industry, one garment at a time. We bring fashion, craftsmanship, and technology together to offer elevated made-to-order menswear. Every piece is ethically produced and expertly tailored to every customer and their personal style. We partner with some of the most iconic mills and ateliers to supply over 500 high-end stores in over 35 countries across the globe with our private label, as well as retailing our very own brand, Atelier Munro. Our renovated office, nestled in the heart of Manhattan, serves as a place where shop meets showroom, cafe meets library, communal space meets service hub. With a vibrant atmosphere and modern amenities, it's the perfect space to welcome and engage with our valued customers.
Why work here?
We're reimagining the fashion industry, one garment at a time. You can learn all about our company and our mission here. We offer :
New York Showroom
Join our team
Sound like a match?
Then we'd love to hear about you!