What are the responsibilities and job description for the Customer Service/Sales Support Coordinator position at Munters Corporation (MUS)?
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
JOB SUMMARY:
Responsible for processing all GTEC/ECS Evaporative Cooling Media aftersales inquires and orders. This includes but is not limited to scheduling and communicating ship dates, Glovia entry, export compliance and all internal and customer communications and correspondence.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Manage customer relationships through exemplary customer service/relationship management.
- Engage the support of Account Managers and/or Application Engineers to assist with customer issues and inquires as necessary.
- Facilitate responses to requests for prices and quotations by working with Account Managers / Application Engineers.
- Receive and process orders received by telephone, fax and e-mail .Responsible for accurate order entry and utilizing the ERP (Glovia) system to process orders.
- Customer service responsibilities including but not limited to order acknowledgment through the invoicing process and customer communication.
- Ability to work with a diverse team in multiple locations. The role requires order facilitation with Munters offices in Mexico as well as freight forwarding / warehousing agents at various locations.
- Issue Return Goods Authorizations (RGA’s) permitting customers to return defective product.
- Support Logistics coordination and paperwork for national and international shipments as needed for accounts.
COMPETENCIES:
- Strong problem identification and objection resolution skills
- Able to build and maintain lasting relationships with customers (internal and external)
- Exceptional verbal communication and interpersonal skills
- Excellent listening skills
- Strong written communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Possess a high level of organizational skills
- Exceptional ability to multi task and see tasks through to completion with a high level of organization
- Strong computers and Microsoft Office skills
- Experience in a manufacturing environment is desired.
- Experience with inventory and inventory movement processes is desired.
JOB QUALIFICATIONS
- Education - College or equivalent job experience.
- 3-5 years of relevant customer service experience.
- Previous experience with an ERP system.
- Experience or exposure to lean concepts
- Solid understanding of Inco Terms and domestic freight terms.
REQUIREMENTS:
- High speed, reliable home internet
- Home office set-up with an office setting
- Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. This work requires sitting most of the time.
- Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading. This position is not substantially exposed to adverse environmental conditions
- Competitive salary
- Comprehensive health, dental, and vision insurance plans.
- Flexible work schedule
- Generous vacation and paid time off.
- 401(k) retirement savings plan with employer matching.
- Professional development opportunities, including tuition reimbursement and conference attendance.
- Company-sponsored social events and team-building activities.
- State-of-the-art equipment and tools to support your work.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
